Yamile Martinez

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3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

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• Yamile Martinez
• Created September 24, 2019 18:04
• 1 vote

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2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi,  I totally agree; we ended up changing the code and for us it works great:.  In addition, we changed the dates to reflect the Month DD, YYYY HH:MM format. Code changes are in the requests_page....

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• Yamile Martinez
• Created September 24, 2019 18:02
• 0 votes

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2. Tips from users - Zendesk Suite
3. CC Customer On All Organisation Requests

Hi Graeme, OMG!!! yes that was it; i was breaking my head trying to figure this out but thank you.  Our client placed a bug against this and was upset that i had not resolved the issue yet.   Thank...

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• Yamile Martinez
• Created August 29, 2019 13:22
• 0 votes

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2. Tips from users - Zendesk Suite
3. CC Customer On All Organisation Requests

Hi, Does anyone have an idea how i am getting a user notified for all tickets under an organization without any setup on my behalf or that user was also not cc in any ticket? Currently, my client i...

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• Yamile Martinez
• Created August 28, 2019 20:02
• 0 votes

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Thanks Kev! 

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• Yamile Martinez
• Created July 09, 2019 17:36
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Hi Kev, Thanks for the confirmation,  I am still having the same error 401 "error": "Couldn't authenticate you" I am not sure where to go from here?   HTTP/1.1 401 Unauthorized   Date Tue, 09 ...

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• Yamile Martinez
• Created July 09, 2019 16:44
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Hi Kev, I tested and i am getting HTTP Errors; can it be because i did not place a User/Password?  If so, what would this be, my sign on ID and Password? Thanks, Yami

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• Yamile Martinez
• Created July 09, 2019 14:29
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Thanks Kev! This is exactly what i needed to do.  I will still need to test it but it is pretty straight forward. Thanks again, Yami  :=]

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• Yamile Martinez
• Created July 08, 2019 21:27
• 0 votes

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2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Chuck, Yes please, i am very interested in the Export to Excel; can you share? Thanks, Yami

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• Yamile Martinez
• Created June 24, 2019 14:45
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

I agree, this is a must-have in my eyes, since we must be able to provide at a glance all these custom fields that are applicable to your industry to provide the customer the detail to narrow down ...

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• Yamile Martinez
• Created June 20, 2019 20:15
• 0 votes