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Azhar M
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Azhar M
Azhar M commented,
Zendesk should provide this feature of making a field Read-only. It is very important in many aspects.
View comment · Posted Jun 26, 2020 · Azhar M
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Azhar M commented,
Hi Sergie,
What I noticed recently is that whenever I am trying to set custom ticket field with the above mentioned JSON expression, it is updating fine for a single word value but not working for multiple word value.
Could you please help on this?
E.g. :
{"ticket": {"custom_fields": [{ "id": 360042537054, "value": "Careers" }]}} --> Working Fine
{"ticket": {"custom_fields": [{ "id": 360042537054, "value": "Product Feedback or Questions" }]}} --> Not working fine
View comment · Posted Jun 12, 2020 · Azhar M
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Azhar M commented,
Thanks Sergei. It worked.. :)
View comment · Posted Jun 12, 2020 · Azhar M
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Azhar M commented,
Sorry I didn't update that Authentication issue gone after re-login. Currently looking solution for something else i.e. I was able to update the ticket subject using trigger and API call but using the same configuration, I was not able to update custom field.
Wanted to know how to update a custom field using same API call and trigger.
Expression used in JSON body of the trigger :
{"ticket": {"subject": "Subject changed for Mr. {{ticket.requester.first_name}}"}} --> It was successful
{"ticket": {"subject": "{{ticket.ticket_field_360042501834}}"}} --> It was successful
{"ticket": {"subject": "{{ticket.ticket_field_option_title_360042588434}}"}} --> It was successful
{"ticket": {"customField:custom_field_360042588434": "Chat"}} --> It was UNSUCCESSFUL
{"ticket": {"ticket_field_option_title_360042588434": "Press"}} -> It was UNSUCCESSFUL
View comment · Posted Jun 11, 2020 · Azhar M
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Azhar M commented,
I have provided my admin credential but receiving following error while submitting Test Target in HTTP Target configuration :
{"error":"Couldn't authenticate you"}
View comment · Posted Jun 02, 2020 · Azhar M
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