Azhar M

1. Community
2. Feedback - Ticketing System (Support)
3. Read only ticket field for agents

Zendesk should provide this feature of making a field Read-only. It is very important in many aspects.

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• Azhar M
• Created June 26, 2020 11:48
• 3 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Support Tip: How to change the ticket Subject using a trigger

Hi Sergie, What I noticed recently is that whenever I am trying to set custom ticket field with the above mentioned JSON expression,  it is updating fine for a single word value but not working for...

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• Azhar M
• Created June 12, 2020 17:53
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Support Tip: How to change the ticket Subject using a trigger

Thanks Sergei. It worked.. :)

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• Azhar M
• Created June 12, 2020 06:10
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Support Tip: How to change the ticket Subject using a trigger

Sorry I didn't  update that Authentication issue gone after re-login. Currently looking solution for something else i.e. I was able to update the ticket subject using trigger and API call but using...

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• Azhar M
• Created June 11, 2020 15:45
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Support Tip: How to change the ticket Subject using a trigger

I have provided my admin credential but receiving following error while submitting Test Target in HTTP Target configuration : {"error":"Couldn't authenticate you"}

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• Azhar M
• Created June 02, 2020 08:38
• 0 votes