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Rona Yang

Joined Apr 15, 2021

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Last activity Jan 05, 2022

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ACTIVITY OVERVIEW

Latest activity by Rona Yang

Rona Yang commented,

Community comment Q&A - Help center and community

I am looking to have a specific form (Form A) that only certain organizations based on their tags can see. It would be a form hidden from all other organizations that don't have that tag and only shown to those who do. It isn't that the specific org can only see a single form, they may be able to see Form A, B,C. But other Orgs would not be able to see Form A. 

It is similar to how tags work for knowledge base articles - uses to create groups that are allowed to see specific articles. 

 

Thanks

View comment · Posted Jan 05, 2022 · Rona Yang

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Rona Yang commented,

Community comment Q&A - Help center and community

Jacob the Moderator - was this ever resolved, is there a code that does the opposite and shows forms only to certain organizations or tags? 

View comment · Posted Jan 03, 2022 · Rona Yang

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Rona Yang commented,

CommentUsing themes and customizing your Help Center

@... can you please post what you find. You can see above from my colleague Chen we also ran into something similar - copied the copenhagen code, removed the depreciated helpers, but still ran into some of the same formatting issues as Andy.

We ended up not upgrading to V2 and not purchasing the badging options because we couldn't figure it out.

Thanks

View comment · Posted Jul 21, 2021 · Rona Yang

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Rona Yang commented,

Community comment Feedback - Community Forums (Gather)

Here is another reason why having triggers based on community metrics is great - JIRA does a great job of this, I haven't posted in a while so they send me a reminder to post something!

I wish I would have know that JIRA has this feature and Zendesk doesn't. 

 

Please upvote this everyone - I'm sure we can all think of great use cases to have rule based triggers in the community just like we do for ZD support. 

 

 

View comment · Posted Jul 03, 2020 · Rona Yang

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Rona Yang created a post,

Post Feedback - Community Forums (Gather)

It would be great if there was a way that the community worked with the triggers in zendesk OR simply be able to create a welcome email the first time someone posts to the community to welcome them... not just welcome them to zendesk guide. 

 

I saw the jira community and they have this and it looks great. 

Posted Apr 28, 2020 · Rona Yang

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