James Molina
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Total activity37
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Last activity
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Activity overview
Latest activity by James Molina-
James Molina commented,
Dane, Fixing: "Selecting Last Week within the time filter should default to Monday - Sunday but as you can see the dates shown reflect Sunday - Saturday. We've raised this issue with our Product t...
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James Molina commented,
When will the dates shown when selecting Last week vs. the dates reported on be corrected?
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James Molina commented,
How can I format my signature to have a logo on the left and the Agent information with multi-lines next to it similar to the below? I added the image as an asset in the theme.
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James Molina commented,
Hi Team, I don't see an option for "Agent comments can include emoji". There is an option to "Enable emoji text replacement" but it doesn't remove the emoji option form the Agent formatting menu w...
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James Molina commented,
I am having the same issue. Answerbot is not working when I place the code within Dynamic Content
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James Molina commented,
@... Yes, thank you for that Hilary. I was able to do that but I couldn't place two different attribute groups within the same query. Did I do something wrong? Is there another way to add multip...
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James Molina commented,
@... Thanks for the comment. I actually experimented with groups and sets and they didn't work. I was able to create each group. However, I can't add each of the groups to a single query to crea...
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James Molina created a post,
Reporting on combined category attributes
I am trying to find a way to combine old and new category values into a new explore attribute for reporting. The use case is because we are changing our product value hierarchy but want to be able...
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James Molina commented,
@...- Thank you... I neglected to thank you originally but I just referenced this again and wanted to be sure I did this time.
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James Molina commented,
It would help us as well. Doesn't make sense to have multiple languages for Call back but not for Average Wait Time.