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James Molina

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Recent activity by James Molina Recent activity Votes

  • Messaging SDK for IOS: Article viewing

    1. Community
    2. Zendesk SDKs

    The Capabilities documentation clearly defines that Articles are suggested, but you are not able to view the articles in-app.  So what is the behavior?   Are there links to articles that open in a ...

    • James Molina
    • Created
    • 2 followers
    • 1 comment
    • 0 votes

  • Reporting on combined category attributes

    1. Community
    2. Zendesk Suite Q&A

    I am trying to find a way to combine old and new category values into a new explore attribute for reporting.  The use case is because we are changing our product value hierarchy but want to be able...

    • James Molina
    • Created
    • 6 followers
    • 5 comments
    • 0 votes

  • Month to date this year vs. MTD LY

    Answered
    1. Community
    2. Zendesk Suite Q&A

    In Explore can you create a Month To Date This Year (MTDTY) and Month To Date Last Year (MTDLY) time based metrics?  Trying to build a query with these two vales for solved tickets with a % differe...

    • James Molina
    • Created
    • 4 followers
    • 2 comments
    • 0 votes