Lou
I've been an administrator for 4 years, specializing in business rules.
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Total activity392
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Last activity
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Activity overview
Latest activity by Lou-
Lou commented,
Agent had an interesting question. Does the app still track time if you're updating tickets via bulk update? We do that a LOT, so it would kind of count against an agent to do that if it doesn't.
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Lou commented,
Great stuff! My only wish is that it would show on all views of users. For instance, if I look at an org and switch over to the users associated with that org, I don't see the same things. I can on...
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Lou commented,
+1 I have to recover to see additional information, which is fraught with risk.
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Lou commented,
Prakash Sati The URL looks good. Where are you seeing this error?
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Lou commented,
Looks like this broke the linked tickets view in Chrome. I can only bulk edit 30 linked tickets at a time. I am unable to page over. It works fine in Firefox, though.
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Lou commented,
Not sure how that app/add-in works, but have you looked into email forwarding? Works great for us. Passing an email to your support address
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Lou commented,
I'm not familiar with the Growth plan and can't find detail about it on the web site. Looks like you're right. I found this and it mentions that can only be done on Enterprise plans. Creating custo...
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Lou commented,
You would need to set up a new role. The Light Agent role is a default role that can't be changed.
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Lou commented,
We do similar kinds of things with Formset. It's a paid application, but it does this particular function very well.
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Lou commented,
Jeff Stephenson Ryan P. is correct. To add to it, you can use triggers to "force" a required field. The conditions depend on your needs, but you can change the status to Open and email the assignee...