Lou
I've been an administrator for 4 years, specializing in business rules.
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Total activity331
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Last activity
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Followed by2 users
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Comments
Votes on activity by Lou-
It would be nice if the changes happened after being notified about them. The "Ticket Updated" change had us stumped, and that happened 2 or 3 weeks ago.
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I believe someone earlier mentioned the views. I agree. I search for views in the admin center, and when I open them, it becomes an additional browser tab with support loaded. If I want to go back ...
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We add comments (public or private) all the time via triggers. We send it to an extension. We even use automations to publicly "remind" a customer.
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Can the linked tickets view be modified? The default shows ID-Subject-Requester-Requested-Group-Assignee. I'd like to add columns to this view. Thank you
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I totally agree. It's completely frustrating trying to get a response to anything.
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I do follow that section, but as I stated, the What's new showed up days after the change. It would be nice to know about the change before it happens.
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We do a TON of problem/linked tickets. The fact that I can't report on them, create a view on them or run triggers/automation on them is extremely frustrating. The relationship obviously exists.
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Try this query and see if it helps. You can filter on Updater name (agent) and date (yesterday, last month, etc.). I forgot to mention, it's the Tickets Updates Dataset.
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CJ Johnson You can view the last DAY it was used, but not the time. Use the following URL format: https://yourdomain.zendesk.com/rules/macroid/tickets You get the macro ID from the admin center. O...
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My new favorite is when messaging back and forth (leave message, not live), I get "Since we haven't heard from you in a while...... I have nothing better to do than wait with baited breath for ZD t...