Marty
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Total activity17
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Marty-
Marty commented,
Over a year now since this was reported as "it's getting close" by Zendesk product manager. Any updates? It must be much much closer now?
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Marty created a post,
Agent Workspace UI less optimized than before
Hi, I don't know why this was decided. But the new Agent Workspace UI is less optimized than before. Biggest problem for me is that the ticket status now spells out "New" instead of the old much sl...
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Marty commented,
Thanks for your suggestion. :D But if you click on a suspended ticket you can see where the email was sent to. So it's just moving that information out to the overview instead. Shouldn't be a big c...
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Marty created a post,
Show brands in suspended tickets
With multiple brands and different admins for these brands, it would be great to show brand and email receiver in the suspended ticket overview. This gives administrators the power to focus on spam...
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Marty commented,
This would be a great function. With multiple markets and multiple calendars, it would save me time being able to mark a holiday as yearly or one-time.
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Marty commented,
I have the same solution with triggers. Sadly it doesn't work on TEXT fields so they still stay the same.
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Marty commented,
Very much needed function. I have so many customers that replies to old tickets that have nothing to do with the original ticket.
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Marty commented,
Please make this happens. I have users replying to old tickets with Satisfaction ratings on them that messes up our KPI. Also there is no reason for my any of my customers to reply to an closed tic...