Marty
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Total activity18
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Last activity
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Recent activity by Marty-
Time to add all holidays for next year and once again I find myself dreaming of an option to make certain days reaccuring. I have now added 1st January as a holiday for 5 markets for the last 4 yea...
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Over a year now since this was reported as "it's getting close" by Zendesk product manager. Any updates? It must be much much closer now?
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Thanks for your suggestion. :D But if you click on a suspended ticket you can see where the email was sent to. So it's just moving that information out to the overview instead. Shouldn't be a big c...
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This would be a great function. With multiple markets and multiple calendars, it would save me time being able to mark a holiday as yearly or one-time.
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I have the same solution with triggers. Sadly it doesn't work on TEXT fields so they still stay the same.
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Very much needed function. I have so many customers that replies to old tickets that have nothing to do with the original ticket.
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Please make this happens. I have users replying to old tickets with Satisfaction ratings on them that messes up our KPI. Also there is no reason for my any of my customers to reply to an closed tic...