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Mike Affuso's Avatar

Mike Affuso

Joined Apr 15, 2021

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Last activity Mar 23, 2022

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Latest activity by Mike Affuso

Mike Affuso commented,

CommentTicket management

I have to say, articles like this are pathetic. If the article was just a link to to where you adjust the blocklist it would have been a far superior article. In stead you get a bunch of words that tell you  nothing / stuff you already know without letting you know where to fix the problem. Could care less about how. If I can't find the feature - how can I use them!!!

 

The how is almost the same across all software, the where unique is unique to almost all software. The where is always known to support staff. The where is never known to clients. It is the MOST IMPORTANT INFORMATION TO INCLUDE.

Here it is for you.

  1. In Admin Center, click the People icon () in the sidebar, then select Configuration > End users.
  2. In the Anybody can submit tickets section, select Enabled. This setting is required to use your blocklist or allowlist.
  3. Enter your allowlist and blocklist settings. 

     

    You can view some of the common blocklist and allowlist examples in the section below. If you are adding multiple email addresses or domains, separate with a space.
  4. Click Save tab.

View comment · Edited Mar 23, 2022 · Mike Affuso

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