Rylan
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Last activity
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Activity overview
Latest activity by Rylan-
Rylan commented,
Hi, The live metrics was a great thought, and we've been waiting for it for so long, but the metrics seem limited. I only get a count of tickets, but that does not give me any insight. For example,...
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Rylan commented,
Hi Gab, Thanks for sharing this. Is it possible to get the actual value for the Next Reply like how we have for the First Reply Time rather than just knowing where it was achieved or breached?
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Rylan commented,
Hi Gab, Thanks for your reply but there isn't really a metric for the Next reply time on Explore. If there is please let me know which metric I need to use to create a report for this?
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Rylan commented,
Hi, How do we track the next reply time if there is no metric on zendesk explore to track this? Regards, Rylan Roach.
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Rylan commented,
Thanks for the suggestion, but this won't work for us because we look at our incoming volume every few hours, and there are many other reports that we check multiple times during the day. Doing thi...
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Rylan created a post,
Ability to send reports to slack instead of being sent via email
We use slack more than email and all our communication happens on Slack. If we're able to send reports to slack at regular intervals we can see trends and make operational and decision changes righ...