Ttaylor

1. Account
2. ...
3. Subscriptions and licenses
4. How do I reduce the number of agent seats on my subscription?

Brett Bowser The ticket number I have is 11725461. It shows to be in an open status since July.  

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• Ttaylor
• Created October 27, 2023 17:45
• 0 votes

1. Account
2. ...
3. Subscriptions and licenses
4. How do I reduce the number of agent seats on my subscription?

I have been trying since July to reduce the number of seats on our account. The last I heard back from Zendesk was on September 25 from Michael Belista stating they are aware of my request and will...

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• Ttaylor
• Created October 24, 2023 21:30
• 1 vote

1. Account
2. ...
3. Subscriptions and licenses
4. How do I reduce the number of agent seats on my subscription?

I have been trying to reduce our seats for two months. I have reached out seven times and still haven't received any response. And meanwhile, I continue to be billed for the seats I do not need. Ti...

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• Ttaylor
• Created September 11, 2023 17:01
• 3 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Excel exported is not in the same format in Explore

We are also waiting for a fix on this. Zendesk exported our reports into Explore for us; however, I will not sign off on completion of the project until this issue is fixed. I still have to use Ins...

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• Ttaylor
• Created August 25, 2020 18:46
• 1 vote