Amanda Quarman
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Total activity12
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Last activity
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Activity overview
Latest activity by Amanda Quarman-
Amanda Quarman commented,
Hi, I'm very excited about this new feature but under Help Center settings, there is no category 'Search Settings' where I can configure the Federated Search. Is anyone else not seeing this optio...
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Amanda Quarman commented,
We've been able to find a solution in our instance of Zendesk which I'd like to share with you. In the trigger "Notify Requester of Comment Update" - add the following liquid code, as this will ens...
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Amanda Quarman commented,
Hi, I agree that this would be a useful feature and have also observed the above happening. I also find that sometimes a user will email an existing ticket with a request relating to a different (b...
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Amanda Quarman commented,
Hi Otto, we've also observed this issue of tickets becoming overly long. Each time a person replies by email, the full message thread is captured on a ticket, not just the latest comment. It's str...