Lila Kingsley
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Total activity148
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Last activity
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Activity overview
Latest activity by Lila Kingsley-
Lila Kingsley commented,
Live data is great, thank you so much for doing this! I have a few questions about customizing, and, about future changes planned for Talk live data widgets/filters specifically. 1. Is Live Dat...
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Lila Kingsley commented,
Christine thank you. Just to be clear: 1) do you mean it applies to ALL transfers (i.e. internal to agent, internal to group, external number) 2) when you say it is for the duration of the call, ...
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Lila Kingsley commented,
Can someone clarify the note at the bottom of the article about charges for transfers please? Note: When you transfer a call, call charges continue to be applied to both the incoming call and the...
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Lila Kingsley commented,
Talk documentation states that when voicemail is off, calls in queue after business hours will continue to queue until max wait time is met then play the voicemail off recording and end (which can ...
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Lila Kingsley commented,
+1 to what Taylor said above in their 11/24/21 comment. It's a terrible customer/caller experience that a transfer to group can result in the caller being in limbo land if all the members of said ...
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Lila Kingsley commented,
FYI, you can move in bulk using the checkboxes on the individual triggers then selecting the "Move to Category" button that appears at the bottom of the trigger screen (as long as you don't have an...
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Lila Kingsley commented,
Just dropping by to say it's still very hard to locate the mention of the error you can encounter when attempting to move triggers ("...order couldn't be updated. Give it moment & try again)" as m...
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Lila Kingsley commented,
How does this work if an article has changes scheduled, but, requires a new/different update now, or before the scheduled date? Is our only choice to "remove schedule", make the current edits + pu...
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Lila Kingsley commented,
Reneé Lasswell: From what I see in their "Using the Slack Integration" article, ALL comments via slack after create appear to be internal. Here's a link directly to the commenting on existing tic...
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Lila Kingsley commented,
Hi, I was directed here from this comment in an article on the ZD/Slack app integration. The integration currently creates tickets with initial comment as public. Hopefully that changes one day.....