Lila Kingsley
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Total activity221
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Last activity
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Member since
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Followed by3 users
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Activity overview
Latest activity by Lila Kingsley-
Lila Kingsley commented,
Just a heads up to anyone else interested in the JSON export: As stated in the article the JSON date ranges use a system date that typically equates to last update date. We wanted to export some ...
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Lila Kingsley commented,
Hey Zack, Hopefully you see this as it's not finding you for an @mention. I just saw in the what's new recap email that there is now a changelog for the Developer site--think we talked about wanti...
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Lila Kingsley commented,
Ari the isn't helpers surround the code block that lists articles. So essentially it's saying list the articles which are not the article id specified in the helpers. You shouldn't need additiona...
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Lila Kingsley created a post,
Talk Live Data Filter Enhancement Request – Groups & Lines
Summary The live data dashboard is amazing, but we’d like to see it augmented for Talk to have more flexibility with Groups, allowing better visibility into Talk at a glance. We’d like to be able ...
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Lila Kingsley commented,
Hi Gorka Cardona-Lauridsen Replying here to your comment in the Enabling GA article--seems to make more sense since it is about the snippets on this page. We're currently using the submit ticket...
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Lila Kingsley commented,
Gorka Cardona-Lauridsen regarding migrating to GA4, just want to confirm we're good to keep JS snippets proposed by Zendesk as is in the "Google Analytics and help center - Part 3: Tracking custome...
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Lila Kingsley commented,
Lisa Sedlak we did something similar in our public help center. We hid specific articles from displaying in Category, Section and Article sidebar navigation cribbing Jake's code from his article_...
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Lila Kingsley commented,
Hi I am testing team publishing in our sandbox and just want to advise there seems to be a mistake in this article. It says in several places that only guide admins can see the lists but other use...
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Lila Kingsley commented,
FYI for Jeremy and anyone else who may be interested in upvoting, I've created a feedback post requesting that Zendesk improve the agent transfer experience in Messaging for the end user:
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Lila Kingsley created a post,
Messaging Agent Transfer Experience Needs Improvement
Summary Messaging needs to improve the Agent Transfer functionality for end user. Firstly it should be able to communicate when no agents are currently available in hours (due to being maxed out o...