Lila Kingsley
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Total activity135
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Last activity
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Activity overview
Latest activity by Lila Kingsley-
Lila Kingsley commented,
FYI, you can move in bulk using the checkboxes on the individual triggers then selecting the "Move to Category" button that appears at the bottom of the trigger screen (as long as you don't have an...
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Lila Kingsley commented,
Just dropping by to say it's still very hard to locate the mention of the error you can encounter when attempting to move triggers ("...order couldn't be updated. Give it moment & try again)" as m...
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Lila Kingsley commented,
How does this work if an article has changes scheduled, but, requires a new/different update now, or before the scheduled date? Is our only choice to "remove schedule", make the current edits + pu...
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Lila Kingsley commented,
Reneé Lasswell: From what I see in their "Using the Slack Integration" article, ALL comments via slack after create appear to be internal. Here's a link directly to the commenting on existing tic...
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Lila Kingsley commented,
Hi, I was directed here from this comment in an article on the ZD/Slack app integration. The integration currently creates tickets with initial comment as public. Hopefully that changes one day.....
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Lila Kingsley commented,
What is the pricing for legacy support plans (like old school "support enterprise")? This page appears to be for suite plan customers only. I believe the legacy plan pricing once was $1 per resol...
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Lila Kingsley commented,
Hi, Just checked out the page--nice work! I'd like to make a suggestion to make it easier to see how may seats are occupied. Current user page says "X of X seats used" at the top. Nice and easy....
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Lila Kingsley commented,
We had the same experience as Sydney with it being unexpectedly auto enabled in our account. We're fine with it, just surprised as we don't recall seeing that mentioned anywhere. We had wanted to...
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Lila Kingsley created a post,
How Can I Add Specific Text in new_request_page.hbs template based on Ticket Form ID?
AnsweredHi, I'm working on adding a new contact form to our help center and routing end users to specific ticket form based on where they clicked the submit a request link (thanks to help from Ifra Saqlain...
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Lila Kingsley created a post,
Knowledge Capture Reporting Needs Improvement: Should Reflect Actual Knowledge Capture App Usage
We are planning to roll out the Knowledge Capture app, but, I have discovered a problem with the reporting (see discussion on the Knowledge Capture Analytics article, https://support.zendesk.com/hc...