Lila Kingsley
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Total activity208
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes46
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Activity overview
Latest activity by Lila Kingsley-
Lila Kingsley commented,
Gorka Cardona-Lauridsen regarding migrating to GA4, just want to confirm we're good to keep JS snippets proposed by Zendesk as is in the "Google Analytics and help center - Part 3: Tracking custome...
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Lila Kingsley commented,
Also, want to ask about the redaction permission--does this only control native redaction in the Agent Workspace or does it also control the redaction app? We're not on the agent workspace yet so ...
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Lila Kingsley commented,
Alina Wright, echoing Matthew and CJ above, we'd also like the delete decoupled from mark as spam. We only grant a small number of corporate users the ability to delete. But, we would want to gra...
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Lila Kingsley commented,
Lisa Sedlak we did something similar in our public help center. We hid specific articles from displaying in Category, Section and Article sidebar navigation cribbing Jake's code from his article_...
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Lila Kingsley commented,
Hi I am testing team publishing in our sandbox and just want to advise there seems to be a mistake in this article. It says in several places that only guide admins can see the lists but other use...
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Lila Kingsley commented,
FYI for Jeremy and anyone else who may be interested in upvoting, I've created a feedback post requesting that Zendesk improve the agent transfer experience in Messaging for the end user:
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Lila Kingsley created a post,
Messaging Agent Transfer Experience Needs Improvement
Summary Messaging needs to improve the Agent Transfer functionality for end user. Firstly it should be able to communicate when no agents are currently available in hours (due to being maxed out o...
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Lila Kingsley commented,
bill cicchetti, this is intended in the Agent Workspace. See this section of the "Composing messages in the Agent Workspace" article. Basically you now can compose messages for multiple reply cha...
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Lila Kingsley commented,
Arianne Batiles, is there a way to disable/hide it? It's an odd user experience to show it to agents when the account doesn't have the underlying required functionality enabled. I poked around a...
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Lila Kingsley commented,
Hi, I have just enabled the Agent Workspace in a sandbox. We have chat only (no messaging and no social channels), but, I see the Notification list icon. Should it be appearing? Seems odd since ...