Robin Dublon | SME Credit Ops Analyst | UK, London
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Total activity15
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Last activity
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Activity overview
Latest activity by Robin Dublon | SME Credit Ops Analyst | UK, London-
Robin Dublon | SME Credit Ops Analyst | UK, London created a post,
Joined Date Attributes - Should Sort in Date Order
Hi, Currently if you join two date elements, the order goes alphabetically such as with this formula below to get month and year together: LEFTPART(MONTH([Ticket created - Date]),3)+"-"+YEAR([Ticke...
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Robin Dublon | SME Credit Ops Analyst | UK, London commented,
Hi Gab, I'll try to incorporate that in the tables, and I guess the graph reports will need to use the single attributes month and year for now. Is this something that is ever to change or is being...
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Robin Dublon | SME Credit Ops Analyst | UK, London created a post,
Zendesk Explore - Month Year Custom Attribute Incorrect Order
AnsweredI have created an attribute using this formula: LEFTPART(MONTH([Ticket created - Date]),3)+"-"+YEAR([Ticket created - Date]) However the order is going by alphabetical, and we need this to be in th...
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Robin Dublon | SME Credit Ops Analyst | UK, London commented,
Hi Dave, I appreciate that, and thank you as that does provide a method of acquiring what I need, but the problem with this method is that the dataset gets too big to view in a report. Is there any...
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Robin Dublon | SME Credit Ops Analyst | UK, London created a post,
Average Tickets Per Requested/Submitter
Hi, I am trying to identify how many tickets on average there is per requester in any given day/week/month/year on Zendesk Explore in the Support dataset. Is there a way to create this metric? Eith...
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Robin Dublon | SME Credit Ops Analyst | UK, London commented,
I would like to put my vote in for this feature as well, as it would help greatly in our contact centre to reduce abandoned calls and wait times. In fact I feel this should be a priority feature ...