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Usman Khan's Avatar

Usman Khan

Joined Apr 15, 2021

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Last activity Feb 06, 2023

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ACTIVITY OVERVIEW

Latest activity by Usman Khan

Usman Khan commented,

Community comment Feedback - Sales CRM (Sell)

Hey Zendesk Team,

Any updates on the availability of this feature?

Thanks

View comment · Posted Feb 06, 2023 · Usman Khan

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Usman Khan commented,

Community comment Discussion - Tips and best practices from the community

Can we import CSV without help-desk?

View comment · Posted Aug 24, 2022 · Usman Khan

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Usman Khan commented,

Community comment Developer - Zendesk APIs

Adding more information: For example, If I have to migrate 100 tickets from Account A and those tickets contain attachments as well. Currently, I see we need to manually download attachments and then upload in the Zendesk and then link them using API. I want to avoid that manual download step. Thanks

James J Erica Girges any thoughts?
I have similar problem https://support.zendesk.com/hc/en-us/community/posts/4411831431450-Download-the-Zendesk-ticket-attachment-via-API

View comment · Edited Aug 24, 2022 · Usman Khan

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Usman Khan created a post,

Post Developer - Zendesk APIs

Hi,

Does anyone have any idea how to migrate ticket's comments attachment from one account to another without manual effort using API?

Thanks

Posted Aug 24, 2022 · Usman Khan

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Usman Khan commented,

CommentBusiness rules

Can we get the old values from webhook. For example: I updated the ticket Title from "This was my ticket title" to "My ticket title is fine". Can I get the old title which is "This was my ticket title"?

Thanks

View comment · Posted Oct 20, 2021 · Usman Khan

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