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Sorin Alupoaie

Joined Apr 15, 2021

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Last activity Dec 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Sorin Alupoaie

Sorin Alupoaie commented,

Community comment Feedback - Ticketing system (Support)

We just released a new feature included in our Zendesk Ticket Parser app that can extract an email address from a ticket comment and change the requester to the extracted email address. More about it here

View comment · Posted Dec 17, 2024 · Sorin Alupoaie

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Sorin Alupoaie commented,

Community commentProduct Translation Feedback

We (at Swifteq) launched Translate Conversations a while back to solve this problem: https://www.zendesk.com/marketplace/apps/support/989146/translate-conversations/
 

It's super simple and affordable, plus it allows you to customize the translation with a glossary and fine-tune your company tone.
 

View comment · Posted Dec 03, 2024 · Sorin Alupoaie

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Sorin Alupoaie commented,

Community comment Feedback - Ticketing system (Support)

We have Swifteq customers that are using our auto-merge app to configure merging comments in multiple languages. It also streamlines the whole merging process.

View comment · Posted Dec 03, 2024 · Sorin Alupoaie

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Sorin Alupoaie commented,

Community comment Feedback - Ticketing system (Support)

We (at Swifteq) launched Translate Conversations a while back to solve this problem: https://www.zendesk.com/marketplace/apps/support/989146/translate-conversations/
 

It's super simple and affordable, plus it allows you to customize the translation with a glossary and fine-tune your company tone.
 

View comment · Edited Dec 03, 2024 · Sorin Alupoaie

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Sorin Alupoaie commented,

CommentUsing Built by Zendesk apps

If you’re looking for an alternative to the existing Advanced Search app, I’ve built Advanced Search Plus. It offers more refined search options, including advanced filters and the ability to search across tickets, users, and organizations. You can also filter by any system or custom field and easily export results to CSV.

 

It’s designed to be fast, intuitive, and completely free, with all data staying securely within Zendesk. Give it a try and let me know what you think!

View comment · Posted Oct 23, 2024 · Sorin Alupoaie

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Sorin Alupoaie commented,

Community comment Feedback - Help Center (Guide)

Currently having a report for linked articles is not possible in Zendesk, but you can use the Help Center Manager app to create such report. It connects to your Zendesk help center, checks each article for links, and creates a table of which links are referenced in which article. 
Also, you have the option to check which links are broken and to fix them in just a few clicks.

View comment · Posted Mar 19, 2024 · Sorin Alupoaie

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Sorin Alupoaie commented,

CommentWorking with articles in the knowledge base

Katarzyna Karpinska do you have update on being able to correctly update the body of articles with content blocks via the API? 

Currently, if you have a content block in an article, and update the article through the API, that content block will be converted to regular text. Then you need to go to the article and manually revert that piece of text to a content block, which is very time consuming.

This is causing significant problems for customers who are using a programmatic way to make bulk changes to articles with content blocks (like find and replace across many articles), either through a third party app or by using the API themselves.

View comment · Edited Mar 15, 2024 · Sorin Alupoaie

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Sorin Alupoaie commented,

Community comment User resource library

julie.houlton you can see how it turned out on Swifteq's Help Center.

The changes are to be applied to your Zendesk theme, so that will impact all articles.

View comment · Posted Mar 05, 2024 · Sorin Alupoaie

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Sorin Alupoaie commented,

Community comment Feedback - Ticketing system (Support)

Cho Tot Company Limited you should be able to remove attachments from the merging comments too. I've just tested the Auto-Remove App for this and it worked. The app is using the same endpoint

View comment · Posted Feb 23, 2024 · Sorin Alupoaie

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Sorin Alupoaie commented,

Community comment Feedback - Help Center (Guide)

Brett Bowser thank you for suggesting this. There it is here!

View comment · Posted Feb 02, 2024 · Sorin Alupoaie

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