Sorin Alupoaie
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Total activity94
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Last activity
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Votes3
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Activity overview
Latest activity by Sorin Alupoaie-
Sorin Alupoaie commented,
Bryan Schmitt if you are using an automatic way to merge tickets, like the Merge Duplicate Tickets app, you can set up exclusions based on tags and other criteria.
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Sorin Alupoaie commented,
Tim, you can speed up the process of duplicating articles from one brand to another by using the Help Center Manager app. It allows you to copy between brands: articles, sections, categories or eve...
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Sorin Alupoaie commented,
Kaila Holt I might be able to help you generate that documentation automatically into a Zendesk help center, without you having to create the articles one by one. Ping me a message on my website: s...
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Sorin Alupoaie commented,
If these fields can be set based on a predefined set of rules, you can use our Merge Zendesk tickets app to automatically merge tickets and set the values for these fields.
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Sorin Alupoaie commented,
We've just released this feature in the Help Center Analytics app (3rd party Zendesk app). Now you can view the list of votes for an article, along with a link to the user who voted (when available).
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Sorin Alupoaie commented,
John Cariel Digdigan currently there isn't a way to require fields to be completed before merging. What kind of information would you like be filled? If these fields can be set based on a predefine...
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Sorin Alupoaie commented,
Great news! The ability to reset article votes is now available in the the Help Center Manager app. In just a few clicks, you can remove the "Did you find this helpful?" ratings from individual ar...
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Sorin Alupoaie commented,
Qin Brian The API returns the articles body in HTML format. You can use a programming language like Python to strip out the html tags. Alternatively, you can check the Help Center Manager app. It h...
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Sorin Alupoaie commented,
Are you guys planning to align the API with the UI functionality and allow the redacting on closed tickets using that (or another) endpoint?
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Sorin Alupoaie commented,
Hi everybody, I am planning to release this (reset votes for articles) in the Help Center Manager app soon, along with a rich set of analytics to help you evaluate and track Help Center and article...