Sorin Alupoaie
-
Total activity113
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes4
-
Subscriptions48
Activity overview
Latest activity by Sorin Alupoaie-
Sorin Alupoaie commented,
Angie Schrader The Help Center Manager app can help you export articles to PDF, as well as Word and HTML. Check it out and see if it does what you need.
-
Sorin Alupoaie commented,
Vivian Piloto you can implement this by adding some html & javascript code in the article_page.hbs template of your help center theme. Alternatively, the Help Center Analytics app provides this f...
-
Sorin Alupoaie commented,
Hannah, you have another option for auto-merging :) Merge Duplicate Tickets app
-
Sorin Alupoaie commented,
This is a use case that our recently released Triggers+ low code plaftorm can help with. Zendesk triggers are limited to simple straightforward logic and actions. For everything less simple, like ...
-
Sorin Alupoaie commented,
SP Bhattacharya there is an app I've built called Auto Remove Attachments on the marketplace that does exactly this: automatically redacts attachments from tickets older than a period of time. More...
-
Sorin Alupoaie commented,
Ivy Gilbert having the same article visible in multiple help centers isn't possible in Zendesk Guide. The closes you can get is to you use the Help Center Manager app to deep copy articles from one...
-
Sorin Alupoaie commented,
Juan Du If you are looking to merge tickets that are not from the same email addres, you should consider our Auto-Merge Tickets app. We can customize the app to use any duplicate criteria, not just...
-
Sorin Alupoaie commented,
I've recently built an app that extends the Zendesk's triggers/automations and removes the attachments from tickets automatically. It was initially built to help with redaction tasks when a ticket ...
-
Sorin Alupoaie commented,
+1 not being able to get articles in review makes it risky to do any changes to the articles body via the API. Such change will overwrite previously made changes while the article was in review.
-
Sorin Alupoaie commented,
chris dewippe you can achieve this with the Help Center Manager app. Once you connect the app to your Zendesk account, it pulls out all the help center content and creates a map of all the links a...