sorin
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Recent activity by sorin-
One effective way to avoid merging mistakes, is to put the ticket merging on auto-pilot. Apps like the Merge Zendesk Tickets can help with that. It is already listed on the app's markeplace here.
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John Jarvie you can use the Help Center Manager app to export your Zendesk articles to Word. You can export all or a subset of your articles. From there you should be able to get the total word cou...
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Thomas Johnson if you need to redact all attachments and don't want anything to slip through, you can checkout the Auto-Remove Attachments app. It does what it says: automatically delete attachment...
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Angie Schrader The Help Center Manager app can help you export articles to PDF, as well as Word and HTML. Check it out and see if it does what you need.
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Vivian Piloto you can implement this by adding some html & javascript code in the article_page.hbs template of your help center theme. Alternatively, the Help Center Analytics app provides this f...
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Hannah, you have another option for auto-merging :) Merge Duplicate Tickets app
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This is a use case that our recently released Triggers+ low code plaftorm can help with. Zendesk triggers are limited to simple straightforward logic and actions. For everything less simple, like ...
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SP Bhattacharya there is an app I've built called Auto Remove Attachments on the marketplace that does exactly this: automatically redacts attachments from tickets older than a period of time. More...
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Ivy Gilbert having the same article visible in multiple help centers isn't possible in Zendesk Guide. The closes you can get is to you use the Help Center Manager app to deep copy articles from one...
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Juan Du If you are looking to merge tickets that are not from the same email addres, you should consider our Auto-Merge Tickets app. We can customize the app to use any duplicate criteria, not just...