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Tomer Ben Arye

Joined Apr 15, 2021

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Last activity May 01, 2024

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Latest activity by Tomer Ben Arye

Tomer Ben Arye commented,

CommentCustomer management and profiles

Marco Wilmink ,

1. I suggest changing the emails to something simpler so you won't expose the "real emails"
2. ZD was always like this, if you're making an automation via script or with Make.com, I “resolved” it with a filter on matching if what I searched was returned as well, Yes> move to the next step, Nope?> check if the next item on the bundle has it.

 

View comment · Posted May 01, 2024 · Tomer Ben Arye

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Tomer Ben Arye commented,

CommentCustomer management and profiles

Allen McKenzie

I got your frustration, and you won't get any response from Zendesk... for sure...

Let me try to help you out with what I know and what I have faced before.

1. Even if you search for tomer@abc.xyz, you will sometimes get another user ( IDK why they return this user, but sometimes, you WILL get other email addresses.

So, to conclude that, make sure in your API ( or filter or whatever ) to CHECK that the email address is (lowercase) and matched into the one that the user provided to you.

(That said, it's always recommended to use lowercase as the input to Zendesk when creating new users - no matter what the customer provided)

2. you'll need another API method to get the user details when you have a match to the user email address, with this way, you will be able to grab the organization ID or whatever custom ID you created.

3. I don't know which app you're using, I can suggest MAKE.COM ( I'm not an affiliate) but I'm using it heavily on what ZD CAN'T do...
See my scenario as an example of "how-to" do it via Make (codeless site - you don't need to know Python)

View comment · Posted Feb 06, 2023 · Tomer Ben Arye

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Tomer Ben Arye commented,

Community comment Feedback - Ticketing system (Support)

Come on... We need to vote by our legs!
Nothing changed since 2020...

View comment · Posted Sep 21, 2022 · Tomer Ben Arye

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Tomer Ben Arye commented,

Community comment Feedback - Ticketing system (Support)

Please read the below like the Spartan: (and shout it out loud)
This is Zendesk!

View comment · Posted Aug 31, 2022 · Tomer Ben Arye

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Tomer Ben Arye commented,

Community comment Feedback - Ticketing system (Support)

@...

Any ETA for anything here, or will we be hanged in the air for the next 2 years? ( as the original post was created )

 

View comment · Posted Jul 06, 2022 · Tomer Ben Arye

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Tomer Ben Arye commented,

Community comment Feedback - Ticketing system (Support)

Brett Bowser

I'm a registered user - and I'm getting the below: 

You're not authorized to access this page



View comment · Edited Jun 08, 2022 · Tomer Ben Arye

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Tomer Ben Arye commented,

Community comment Feedback - Ticketing system (Support)

View comment · Posted Jun 08, 2022 · Tomer Ben Arye

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Tomer Ben Arye commented,

CommentTriggers and automations

I was able to achieve (almost) the same (but for 2+ users in the cc) with the Webhook target URL:

Description: Use the API for tickets
Method: PUT
{
    "ticket": {
        "comment": {
          "body": "cc customer predefined emails when XYZ\nIMPORTANT:please verify the following emails in cc.\n tomer@glad.com willy.dont.com",
            "public": false
        },
        "email_ccs": [{
                "action": "put",
              "user_email": "tomer@glad.com"
            },
            {
                "action": "put",
              "user_email": "willy.dont.com"
          }
                ]
    }
}

 

View comment · Edited Apr 28, 2022 · Tomer Ben Arye

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Tomer Ben Arye created a post,

Post Feedback - Help Center (Guide)

Hi

As per this discussion, I'm creating this feedback.

I'm trying to search for users w/o a specific prefix ( a prefix ZD insert automatically when there is a new call in ZD TALK )

(note there is a space after the Caller, cause usually, it's Caller +

created_at>2022-02-01 -name:Caller 

Also, I'm not able to search for a NONE existence of an email for a user. ( again, the same user TALK is created it automatically )

Edited Mar 29, 2022 · Tomer Ben Arye

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Tomer Ben Arye commented,

CommentHow to manage user access

Ben Adelmann,

Mind sharing more data and information, any base instructions of how you implemented it?
We're looking for a guide for adding the second SAML implementation, and this article is too shallow and we need more details on the implementation.

View comment · Posted Mar 01, 2022 · Tomer Ben Arye

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