Tomer Ben-Arye

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24
Last activity

June 08, 2022 14:02
Member since

April 15, 2021 14:57
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13

Activity overview

Latest activity by Tomer Ben-Arye

Tomer Ben-Arye commented, June 08, 2022 14:00
Brett Bowser I'm a registered user - and I'm getting the below: You're not authorized to access this page
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- Tomer Ben-Arye
- Edited June 08, 2022 14:02
- 0 votes
Tomer Ben-Arye commented, June 08, 2022 13:26
https://support.zendesk.com/hc/en-us/community/posts/4409217614874-Customize-Status-Field-Values
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- Tomer Ben-Arye
- Created June 08, 2022 13:26
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Tomer Ben-Arye commented, April 28, 2022 20:26
I was able to achieve (almost) the same (but for 2+ users in the cc) with the Webhook target URL: Endpoint: https://SUBDOMAIN.zendesk.com/api/v2/tickets/{{ticket.id}}.json Description: Use the API...
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- Tomer Ben-Arye
- Edited April 28, 2022 20:28
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Tomer Ben-Arye created a post, March 29, 2022 10:17
support for negative/blank search
1. Community
2. Feedback - Help Center (Guide)
Hi As per this discussion, I'm creating this feedback. I'm trying to search for users w/o a specific prefix ( a prefix ZD insert automatically when there is a new call in ZD TALK ) (note there is a...
- Tomer Ben-Arye
- Edited March 29, 2022 10:18
- 1 follower
- 0 comments
- 0 votes
Tomer Ben-Arye commented, March 01, 2022 16:51
Ben Adelmann,Mind sharing more data and information, any base instructions of how you implemented it?We're looking for a guide for adding the second SAML implementation, and this article is too sha...
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- Tomer Ben-Arye
- Created March 01, 2022 16:51
- 0 votes
Tomer Ben-Arye created a post, February 22, 2022 07:48
Solved ticket with missing mandatory fields - ability to edit it EVEN if some custom fields do not exist/are filled
1. Community
2. Feedback - Ticketing System (Support)
What do we know? a CUSTOMER can resolve a ticket (see pic below) w/o filling the needed fields that an agent needs to fill, so, there is an (internal) API to do so. What do we need? A solut...
- Tomer Ben-Arye
- Created February 22, 2022 07:48
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- 0 comments
- 1 vote
Tomer Ben-Arye commented, February 17, 2022 20:54
Hi all,Since I have faced the same issue as most of you had (or have), I script something to help me identify the needed changes in triggers and automation in ZD. The issueHTTP targets were success...
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- Tomer Ben-Arye
- Created February 17, 2022 20:54
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Tomer Ben-Arye commented, February 02, 2022 14:00
How can I list users w/o the ZD Talk users that are automatically inserted into the system?Will this work? ( there is a space after the Caller, cause usually, it's Caller + created_at>2022-02-01 -n...
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- Tomer Ben-Arye
- Created February 02, 2022 14:00
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Tomer Ben-Arye commented, January 13, 2022 21:39
Lol... The really worst thing is that the TW team at ZD even don't bother to add it to their own article... I see posts from 3 years ago with some answers on the 12th page of comments, and they got...
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- Tomer Ben-Arye
- Created January 13, 2022 21:39
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Tomer Ben-Arye commented, October 06, 2021 09:25
Better adding the comments to the article."is_suspended:true role:Agent" (for listing the Agent users that are suspended )
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- Tomer Ben-Arye
- Created October 06, 2021 09:25
- 1 vote