Tomer Ben-Arye

1. Agent guide
2. Customer management and profiles
3. Searching users, groups, and organizations

Allen McKenzie I got your frustration, and you won't get any response from Zendesk... for sure... Let me try to help you out with what I know and what I have faced before. 1. Even if you search for...

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• Tomer Ben-Arye
• Created February 06, 2023 09:52
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Come on... We need to vote by our legs! Nothing changed since 2020...

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• Tomer Ben-Arye
• Created September 21, 2022 21:53
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Please read the below like the Spartan: (and shout it out loud) This is Zendesk!

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• Tomer Ben-Arye
• Created August 31, 2022 18:47
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Kolten Kittleson Any ETA for anything here, or will we be hanged in the air for the next 2 years? ( as the original post was created )  

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• Tomer Ben-Arye
• Created July 06, 2022 14:21
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Brett Bowser I'm a registered user - and I'm getting the below:  You're not authorized to access this page

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• Tomer Ben-Arye
• Edited June 08, 2022 14:02
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allowing end users to see On-Hold

https://support.zendesk.com/hc/en-us/community/posts/4409217614874-Customize-Status-Field-Values

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• Tomer Ben-Arye
• Created June 08, 2022 13:26
• 0 votes

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I use triggers to automatically CC end users?

I was able to achieve (almost) the same (but for 2+ users in the cc) with the Webhook target URL: Endpoint: https://SUBDOMAIN.zendesk.com/api/v2/tickets/{{ticket.id}}.json Description: Use the API...

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• Tomer Ben-Arye
• Edited April 28, 2022 20:28
• 0 votes

1. Account
2. ...
3. How to manage user access
4. How can I set up multiple Zendesk SSO integrations in separate help centers?

Ben Adelmann,Mind sharing more data and information, any base instructions of how you implemented it?We're looking for a guide for adding the second SAML implementation, and this article is too sha...

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• Tomer Ben-Arye
• Created March 01, 2022 16:51
• 1 vote