Tomer Ben-Arye
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Total activity31
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Last activity
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Activity overview
Latest activity by Tomer Ben-Arye-
Tomer Ben-Arye commented,
Come on... We need to vote by our legs! Nothing changed since 2020...
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Tomer Ben-Arye commented,
Please read the below like the Spartan: (and shout it out loud) This is Zendesk!
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Tomer Ben-Arye commented,
Kolten Kittleson Any ETA for anything here, or will we be hanged in the air for the next 2 years? ( as the original post was created )
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Tomer Ben-Arye commented,
Brett Bowser I'm a registered user - and I'm getting the below: You're not authorized to access this page
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Tomer Ben-Arye commented,
https://support.zendesk.com/hc/en-us/community/posts/4409217614874-Customize-Status-Field-Values
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Tomer Ben-Arye commented,
I was able to achieve (almost) the same (but for 2+ users in the cc) with the Webhook target URL: Endpoint: https://SUBDOMAIN.zendesk.com/api/v2/tickets/{{ticket.id}}.json Description: Use the API...
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Tomer Ben-Arye created a post,
support for negative/blank search
Hi As per this discussion, I'm creating this feedback. I'm trying to search for users w/o a specific prefix ( a prefix ZD insert automatically when there is a new call in ZD TALK ) (note there is a...
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Tomer Ben-Arye commented,
Ben Adelmann,Mind sharing more data and information, any base instructions of how you implemented it?We're looking for a guide for adding the second SAML implementation, and this article is too sha...
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Tomer Ben-Arye created a post,
Solved ticket with missing mandatory fields - ability to edit it EVEN if some custom fields do not exist/are filled
What do we know? a CUSTOMER can resolve a ticket (see pic below) w/o filling the needed fields that an agent needs to fill, so, there is an (internal) API to do so. What do we need? A solut...
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Tomer Ben-Arye commented,
Hi all,Since I have faced the same issue as most of you had (or have), I script something to help me identify the needed changes in triggers and automation in ZD. The issueHTTP targets were success...