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Mathias Mittmann's Avatar

Mathias Mittmann

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Mathias Mittmann

Mathias Mittmann commented,

Community comment Feedback - Ticketing system (Support)

Many thanks, Kay! Much appreciated. That did the trick.

Kind regards

Mathias

View comment · Posted Jun 25, 2020 · Mathias Mittmann

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Mathias Mittmann created a post,

Post Feedback - Ticketing system (Support)

Hi,

when creating a Jira ticket from Zendesk using the according plugin provided by Zendesk I can set a couple Jira specific ticket fields, such as e.g. project, issue type, assignee as well as some custom fields.

However, the Configure Fields button only reveals a few Jira system and custom fields, but not all of them. 

I'm specifically interested in adding the Epic Link system field to the form. The use case is that I open a Jira issue which represents a user story in terms of a user requirement. A story always belongs to an epic. If I cannot select the Epic, someone has to go to Jira and add it manually. That’s additional overhead which we would like to avoid.

According to Zendesk Support this is not possible, hence the feature request.

Thanks,
Mathias

Posted Jun 24, 2020 · Mathias Mittmann

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