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Blueground
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Blueground
Blueground commented,
Yo what's up @...
Thanks for the help! That setting has always been on under my Gmail account.
Since clearing cookies/cache causes other pains - I went to my iPhone and checked the gmail app .. no rendering. And also checked Safari as a separate browser I never use, so no cookies/cache = no rendering the image either.
So I'm still stuck :/
I opened a chat ticket with Maude (ID tbd, chat still open) - but they said they'll do some testing.
But any other ideas are welcome. :)
Thanks!
NB
View comment · Posted May 18, 2021 · Blueground
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Blueground commented,
Hi what's up team!
I'm also having the issue - very simple HTML in the email notification to add our logo, but simply doesn't show up in my test in Gmail.
Have tried it very simply like this:https://cdn.theblueground.com/website/98b845aa5a212a827852c959a2c37f8279596c5e/img/logo-icon-wordmark-blue-main.920c560952f9e0e069e88a196a299dfe.svg">
And with a little more formatting:https://cdn.theblueground.com/website/98b845aa5a212a827852c959a2c37f8279596c5e/img/logo-icon-wordmark-blue-main.920c560952f9e0e069e88a196a299dfe.svg" alt="Blueground" width="175" >
It shows up with the little "no image / bad image" thumbnail (adding image below).
Troubleshooting things:
- We have Rich Content enabled in our Email settings.
- Other images show up fine when part of the incoming email / attachments.
- And on Gmail it doesn't appear that I have any settings or alerts that block images from these emails (particularly because other images work, and I don't see any alert banners).
Any help??
Thanks a million :)
Best,
Nick
View comment · Posted May 12, 2021 · Blueground
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Blueground commented,
Hey @...!
Thanks for the thorough response - these are some cool ideas!
For this particular need, it's actually not the "received at" support address. We operate thousands of Apartments, each has it's own email (e.g., NYC-123@.... or SFO-555@... or WDC-6@...). These all then forward again to a ZD support email for the city the apartment is in, and we have those built out. But I need to identify which one of those original emails was the original "to:" recipient on the email.
So while I like the idea, the actual issue is that I can't use a filter like "Received at" in any triggers to identify these cases, versus normal tickets where a client emails our support emails for those same cities.
Thank you so much for contributing and helping - I love it
View comment · Posted Apr 06, 2021 · Blueground
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Blueground commented,
test comment. from me.
View comment · Posted Apr 05, 2021 · Blueground
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Blueground created a post,
Yo yo yo
We've got dozens of Email Channels - but beyond that, we have THOUSANDS of unique email addresses that get emailed and forward along to a support email to push into Zendesk.
Looking for a way I can identify the email address the email was sent to so I can check against that value and then do stuff I need.
In the API Documentation I'm seeing that the JSON Format Name for this value is "recipient" (here: The original recipient e-mail address of the ticket).
I thought I could grab this value with this --> {{ticket.recipient.email}} or {{ticket.recipient}}, but it didn't work the same way these would work: Requester: {{ticket.requester.email}} Submitter: {{ticket.submitter.email}} , which show the email address).
Any ideas??
It's obviously one of the many parameter of a Ticket, and can be found manually by Viewing the original email of a Ticket and finding the "To:" -- the question is how can I access that parameter. Can I do it using an Extension / JSON / API within the Zendesk UI? ... Or do I have to loop in our Product team to extract all parameters of the Ticket and run some external processing to return the value?
Would love any input :) Thanks a million!!
Posted Apr 05, 2021 · Blueground
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