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Blueground

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Blueground

Blueground commented,

CommentTriggers and automations

Yo what's up @...

Thanks for the help! That setting has always been on under my Gmail account.

Since clearing cookies/cache causes other pains - I went to my iPhone and checked the gmail app .. no rendering. And also checked Safari as a separate browser I never use, so no cookies/cache = no rendering the image either.

So I'm still stuck :/

I opened a chat ticket with Maude (ID tbd, chat still open) - but they said they'll do some testing.

But any other ideas are welcome. :)

 

Thanks!
NB

View comment · Posted May 18, 2021 · Blueground

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Blueground commented,

CommentTriggers and automations

Hi what's up team!

I'm also having the issue - very simple HTML in the email notification to add our logo, but simply doesn't show up in my test in Gmail. 

Have tried it very simply like this:
https://cdn.theblueground.com/website/98b845aa5a212a827852c959a2c37f8279596c5e/img/logo-icon-wordmark-blue-main.920c560952f9e0e069e88a196a299dfe.svg">

And with a little more formatting:
https://cdn.theblueground.com/website/98b845aa5a212a827852c959a2c37f8279596c5e/img/logo-icon-wordmark-blue-main.920c560952f9e0e069e88a196a299dfe.svg" alt="Blueground" width="175" >

It shows up with the little "no image / bad image" thumbnail (adding image below).

 

Troubleshooting things:

  • We have Rich Content enabled in our Email settings.
  • Other images show up fine when part of the incoming email / attachments.
  • And on Gmail it doesn't appear that I have any settings or alerts that block images from these emails (particularly because other images work, and I don't see any alert banners).

 

Any help??

Thanks a million :) 
Best,
Nick

View comment · Posted May 12, 2021 · Blueground

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Blueground commented,

Community comment Q&A - Tickets and email

Hey @...!

Thanks for the thorough response - these are some cool ideas! 

For this particular need, it's actually not the "received at" support address. We operate thousands of Apartments, each has it's own email (e.g., NYC-123@.... or SFO-555@... or WDC-6@...). These all then forward again to a ZD support email for the city the apartment is in, and we have those built out. But I need to identify which one of those original emails was the original "to:" recipient on the email. 

So while I like the idea, the actual issue is that I can't use a filter like "Received at" in any triggers to identify these cases, versus normal tickets where a client emails our support emails for those same cities. 

Thank you so much for contributing and helping - I love it

View comment · Posted Apr 06, 2021 · Blueground

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Blueground commented,

Community comment Q&A - Tickets and email

test comment. from me.

View comment · Posted Apr 05, 2021 · Blueground

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Blueground created a post,

Post Q&A - Tickets and email

Yo yo yo

We've got dozens of Email Channels - but beyond that, we have THOUSANDS of unique email addresses that get emailed and forward along to a support email to push into Zendesk.

Looking for a way I can identify the email address the email was sent to so I can check against that value and then do stuff I need.

In the API Documentation I'm seeing that the JSON Format Name for this value is "recipient" (here: The original recipient e-mail address of the ticket).

I thought I could grab this value with this --> ​{{ticket.recipient.email}} or {{ticket.recipient}}, but it didn't work the same way these would work: Requester: {{ticket.requester.email}}​ ​Submitter: {{ticket.submitter.email}}​ , which show the email address). 

Any ideas??

It's obviously one of the many parameter of a Ticket, and can be found manually by Viewing the original email of a Ticket and finding the "To:"  -- the question is how can I access that parameter. Can I do it using an Extension / JSON / API within the Zendesk UI? ... Or do I have to loop in our Product team to extract all parameters of the Ticket and run some external processing to return the value? 

 

Would love any input :)  Thanks a million!! 

Posted Apr 05, 2021 · Blueground

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