Robert Hood

Total activity

22
Last activity

May 24, 2023 20:35
Member since

April 15, 2021 21:51
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Votes

8
Subscriptions

7

Activity overview

Latest activity by Robert Hood

Robert Hood commented, May 24, 2023 20:31
I would like to be able to quantify the number of transferred calls that were missed. Here is the scenarioTier 2 Agents are set to Transfer only: Browser status (available to take calls but not in ...
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- Robert Hood
- Edited May 24, 2023 20:35
- 0 votes
Robert Hood commented, February 06, 2023 16:57
Agree will everything stated previously. A blank worksheet with headers would be better than a file that throws the error and can't be opened. The error messages causes too many questions from my...
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- Robert Hood
- Created February 06, 2023 16:57
- 1 vote
Robert Hood commented, November 22, 2022 16:04
+1 Please.
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- Robert Hood
- Created November 22, 2022 16:04
- 0 votes
Robert Hood commented, January 24, 2022 14:26
Sean Cusick I can understand how this is a challenging problem to solve. Given the popularity of both Zendesk and Netsuite, I would hope this would be a strategic initiative for Zendesk to figure ...
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- Robert Hood
- Created January 24, 2022 14:26
- 1 vote
Robert Hood commented, August 05, 2020 14:36
+1 here too. Definitely needed!!
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- Robert Hood
- Created August 05, 2020 14:36
- 1 vote
Robert Hood commented, June 22, 2020 17:02
I would like this ability as well. I posted the same issue with a GDPR twist here https://support.zendesk.com/hc/en-us/community/posts/360047686514-Ability-to-hide-CSAT-Banner-in-tickets prior to...
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- Robert Hood
- Created June 22, 2020 17:02
- 2 votes
Robert Hood commented, June 05, 2020 15:50
+1 for needing this. I have a contractual need to report on CC's and would like to do it in Explore.
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- Robert Hood
- Created June 05, 2020 15:50
- 1 vote