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Julien MARTELOZZO's Avatar

Julien MARTELOZZO

Joined Apr 15, 2021

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Last activity Nov 08, 2023

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ACTIVITY OVERVIEW

Latest activity by Julien MARTELOZZO

Julien MARTELOZZO commented,

Community comment Feedback - Ticketing system (Support)

This is a big source of complains.  Is there a roadmap for that ? 

Is workspace mandatory (will it become mandatory ?) 

View comment · Posted Apr 20, 2023 · Julien MARTELOZZO

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Julien MARTELOZZO commented,

CommentTicket basics

Hello all, 

The followers of my Zendesk system are not notified anymore when the comments are private (in public it still works because they're added in cc, and the cc's are notified if the comment is public). I don't understand why. 

In my old tickets, when iot worked, if I check the events, I see a "rule" : followers notification. I can't see it anymore, I don't know where it came from. 

Could you please help me  ?

 

 

 

View comment · Posted Feb 07, 2022 · Julien MARTELOZZO

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Julien MARTELOZZO commented,

Community comment Feedback - Reporting and analytics (Explore)

+1.000.000

 

View comment · Posted Jan 06, 2021 · Julien MARTELOZZO

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