Julien MARTELOZZO

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

This is a big source of complains.  Is there a roadmap for that ?  Is workspace mandatory (will it become mandatory ?) 

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• Julien MARTELOZZO
• Created April 20, 2023 09:46
• 0 votes

1. Agent guide
2. Ticket basics
3. Using CCs and followers

Hello all,  The followers of my Zendesk system are not notified anymore when the comments are private (in public it still works because they're added in cc, and the cc's are notified if the comment...

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• Julien MARTELOZZO
• Created February 07, 2022 16:06
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Sorting results by metrics in a table chart format

+1.000.000  

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• Julien MARTELOZZO
• Created January 06, 2021 13:31
• 5 votes