Adelante (EMEA reseller)

1. Community
2. Zendesk Suite Q&A
3. Side conversations marked as done child ticket set as solved

Hi Gerardo, you can achieve this by using Integromat.com to build an API scenario. LMK if you think that's a good option for you, and I'll send some video guidance here :)Thanks!  

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• Adelante (EMEA reseller)
• Edited January 05, 2022 14:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Yeah, I know that problem. It is kind of annoying when those reopened messages start to pile up. You can use this app on Zendesk's marketplace: https://www.zendesk.com/marketplace/apps/support/4701...

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• Adelante (EMEA reseller)
• Edited July 10, 2023 07:11
• 3 votes

1. Community
2. Zendesk Suite Q&A
3. Agent Signature based on ticket channel

Hi Andrey, I'm trying to run this: {% if ticket.via == 'Any_channel' %}{% else %} {{agent.name}}{% endif %} To prevent signatures on Channel integrations, but its not working  

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• Adelante (EMEA reseller)
• Created June 18, 2020 19:27
• 0 votes