Joe Gran

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

Please add this soon.

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• Joe Gran
• Created November 28, 2022 16:11
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Cannot remove description field on Jira Integration

I need this fixed too.  +1

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• Joe Gran
• Created June 23, 2022 22:53
• 0 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

Any update on custom ticket forms in Slack?  Or at least options to turn on/off fields?  Priority is one that is hugely missed for my use case.

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• Joe Gran
• Created February 23, 2022 06:33
• 1 vote

1. Explore
2. ...
3. Performing calculations
4. Using result metric calculations

Is it possible to make the Result Metric Calculation display on the secondary axis of a line chart? Also, can we add Result Metric Calculations to the datatip available fields?

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• Joe Gran
• Created March 24, 2021 05:56
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Functionality to pause an SLA

just like everyone else here (and everyone else that hasn't yet figure out this is a problem), my org needs this too.   Please build this ZD

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• Joe Gran
• Created April 21, 2020 19:56
• 0 votes