Lucas Zhu
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Total activity10
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Last activity
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Member since
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Following0 users
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Votes1
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Activity overview
Latest activity by Lucas Zhu-
Lucas Zhu commented,
hi Christopher Kennedy, thank you for the reply. I have added the code into article_page.hbs file like below, it did work for the first time, but when I click Yes or No button, the label text chang...
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Lucas Zhu commented,
hi Pulkit Pandey, I am a bit confused, the api can only list votes if I need the numbers, so what we want is to change the display on any article page from "77 out of 100 found this helpful" to "77...
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Lucas Zhu commented,
hi James Rodewig this is the URL that directs me into submitting a ticket however, the field is not auto populated in ticket submitting stage or ticket finally in support. https://MyDomain153608575...
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Lucas Zhu commented,
hi James Rodewig when I add above code to hide the field, this field is nowhere to be found when submitting ticket, with this happening, the URL field is still having an empty value. As you have me...
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Lucas Zhu commented,
hi James Rodewigthanks for the reply, so actually we want to use single form but don't want to keep this field necessary when submitting tickets. In this way, if customers raised a ticket without ...
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Lucas Zhu commented,
hello James Rodewig thanks for the feedback, since this behavior will bring a ticket to zendesk support, is there anyway we can add a special tag for tickets like this so we will know how to set tr...
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Lucas Zhu commented,
Hello James Rodewig, I followed exactly the steps as listed, finding below issues: I input only one form id in Task 4 step 4 and used the new field in only that form, however, in the request submi...