Gary Donoghue
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Total activity23
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Last activity
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Activity overview
Latest activity by Gary Donoghue-
Gary Donoghue commented,
Once an organisation is set up the only way of viewing on data related to it is to search on the organisation name. There is NO tab for simply selecting organisations or users from a dashboard list...
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Gary Donoghue commented,
Hi Noe, It's not obvious as the ZD dashboard doesn't offer a standard way of viewing organisations - you have to firstly Add a new Organisation and then fill in the fields that way. Of course the O...
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Gary Donoghue commented,
For the record here is a link to another thread on the forum that relates to this topic... https://support.zendesk.com/hc/en-us/community/posts/204625618-Add-custom-Organisation-Fields-to-Tickets M...
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Gary Donoghue commented,
Hi Fred, If only! I've been asking for this for a while now - to me it seems obvious, based on relational database principles, to be able to utilise the supposedly tight connections that exist betw...
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Gary Donoghue commented,
Hi Raman. Many thanks for adding. Hopefully a few more people will join in too. Take care.
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Gary Donoghue commented,
Hi Amie, Many thanks for coming back to me so promptly - much appreciated. Before responding I should, perhaps, provide the wider context of this post into the Support feedback forum...namely https...
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Gary Donoghue created a post,
Connecting up the 'Support' Dots...
We have a situation here where, on creation of a new ticket, I can enter a customer reference (Customer - a field with a set of values I have to pre-populate within the Ticket fields) which is simp...
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Gary Donoghue commented,
I continue to be rather surprised (and disappointed) at the lack of visibility or priority being attached to what, to me, seem like fairly basic requirements for the front end of a CSM system - you...
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Gary Donoghue commented,
Many thanks for the update Nicole. Much appreciated. Do you have any idea when the first elements of this agent interface update will be deployed? Will it be a phased update or simply a significant...
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Gary Donoghue commented,
Does anyone else not think it decidely odd that this discussion about a customisable dashboard has been ongoing now for over 6.5 years! I'm a relatively new user to ZD but some of the (missing) fun...