Gary Donoghue
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Recent activity by Gary Donoghue-
Hi Heather, Thank you. That is a useful tip and does allow a degree of filtering within organisation data for a specific field - so definitely helpful. However, my frustration, is two fold: 1. The ...
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Once an organisation is set up the only way of viewing on data related to it is to search on the organisation name. There is NO tab for simply selecting organisations or users from a dashboard list...
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Hi Noe, It's not obvious as the ZD dashboard doesn't offer a standard way of viewing organisations - you have to firstly Add a new Organisation and then fill in the fields that way. Of course the O...
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For the record here is a link to another thread on the forum that relates to this topic... https://support.zendesk.com/hc/en-us/community/posts/204625618-Add-custom-Organisation-Fields-to-Tickets M...
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Hi Fred, If only! I've been asking for this for a while now - to me it seems obvious, based on relational database principles, to be able to utilise the supposedly tight connections that exist betw...
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Hi Raman. Many thanks for adding. Hopefully a few more people will join in too. Take care.
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Hi Amie, Many thanks for coming back to me so promptly - much appreciated. Before responding I should, perhaps, provide the wider context of this post into the Support feedback forum...namely https...
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I continue to be rather surprised (and disappointed) at the lack of visibility or priority being attached to what, to me, seem like fairly basic requirements for the front end of a CSM system - you...
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Many thanks for the update Nicole. Much appreciated. Do you have any idea when the first elements of this agent interface update will be deployed? Will it be a phased update or simply a significant...
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Does anyone else not think it decidely odd that this discussion about a customisable dashboard has been ongoing now for over 6.5 years! I'm a relatively new user to ZD but some of the (missing) fun...