Reshma Patel
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Total activity112
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Last activity
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Activity overview
Latest activity by Reshma Patel-
Reshma Patel commented,
Agree with the comments above in that having the option to enable this on all ticket comments would be extremely valuable. We would want our tier 2 reps to be able to get a quick summary of our age...
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Reshma Patel commented,
Do you have a visual of what the page with 30 views will look like after this change?
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Reshma Patel commented,
Widson Reis How would one find that ticket_id? Would it only be in the ticket events?
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Reshma Patel commented,
Will the data in the standard call object be reportable via explore and or views? I ask because we need to be able to grab the call ID to tie it back a ticket to the recording for our quality check...
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Reshma Patel created a post,
Summarization captures PII
The summarization captures PII details like the person's name and phone number. I even redacted the information first to see if it would be masked in the summary but it is not. This should either b...
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Reshma Patel commented,
I agree with the above comments and have many concerns about this change. We were forced to migrate from Zendesk reporting to Explore, and now you are asking us to move to these new dashboards. We ...
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Reshma Patel commented,
Excited for this page to finally get updated! Will you allow any customizations? Looking at some of the initial screens I can already tell there will be too much data for features we do not use. Is...
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Reshma Patel commented,
Please work on performance improvements as well. What I have noticed is that the initial group load takes up to 35 seconds to load. (I timed it and the group only had 9 members in it. Once it loads...
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Reshma Patel commented,
Looks great. Couple of feedback items Would be nice if the columns were sortable (ie number of users per group so that we can remove empty groups) Would be nice if the listing page included a coun...
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Reshma Patel commented,
Same questions as above. Has there been any movement on this feature? I am unable to delete a group because many agents have that as their default group. I need a way to bulk update their default g...