Reshma Patel
-
Total activity98
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions56
Activity overview
Latest activity by Reshma Patel-
Reshma Patel created a post,
Ability to Search for Multiple Ticket IDs in order to Bulk Update
Bulk updates are great, however I find myself frequently needing to update certain tickets with a bulk action. Unfortunately, in Zendesk support, I am unable to search for a string of Ticket IDs fo...
-
Reshma Patel commented,
Gaurav Parbat this is a huge pain point for us. If you need any customer use cases or anyone to run through product discussions with let us know. We have done a few in the past with Zendesk on diff...
-
Reshma Patel commented,
Strongly agree with all the other comments! Zendesk prides itself on elevating the customer experience. If you take the customer name out of the email, the notifications are not very personable. Pl...
-
Reshma Patel commented,
100% agree on needing this functionality. We find it often that we need to retire groups from being selected in the future, however there are open tickets that are currently assigned to these group...
-
Reshma Patel commented,
Perfect! Thanks for the info!
-
Reshma Patel commented,
So excited to hear this! How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles?
-
Reshma Patel commented,
I use the advance search tool often to run quick queries. It would be helpful if filters broke down agents and light agent roles instead of grouping them both under agents. It would also be nice if...
-
Reshma Patel commented,
I wouldn't need to know how many incidents are tied to a problem. I would need to ensure that every incident is tied to a problem.
-
Reshma Patel commented,
100% need this. One of our goals is to increase the number of incidents linked to problem tickets so we can provide data to the engineering team. We have no way of knowing what incidents are linked...
-
Reshma Patel commented,
Any new developments being made related to this? We would really like the ability to update closed tickets even if its limited to just admins or via api. This will help us from a data and analytics...