
Reshma Patel
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Recent activity by Reshma Patel-
100% agree on needing this functionality. We find it often that we need to retire groups from being selected in the future, however there are open tickets that are currently assigned to these group...
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Perfect! Thanks for the info!
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So excited to hear this! How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles?
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I use the advance search tool often to run quick queries. It would be helpful if filters broke down agents and light agent roles instead of grouping them both under agents. It would also be nice if...
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I wouldn't need to know how many incidents are tied to a problem. I would need to ensure that every incident is tied to a problem.
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100% need this. One of our goals is to increase the number of incidents linked to problem tickets so we can provide data to the engineering team. We have no way of knowing what incidents are linked...
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Any new developments being made related to this? We would really like the ability to update closed tickets even if its limited to just admins or via api. This will help us from a data and analytics...
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I would love it for some of my agents or team leads to be able to redact ticket info, however they should not have the ability to delete a ticket. Is there a way we can have redaction permissions n...
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Would love it if this could be exportable. Currently we are queuing the database to get this info. Would be nice if it included group membership as well.
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Hi Ashwin, thanks for the examples it really helps us come up with our own internal use cases. Quick question once the relationships are created then what? Will we be able to pull this into explore...