Reshma Patel

1. Community
2. Feedback - Ticketing System (Support)
3. Deactivate Groups

100% agree on needing this functionality. We find it often that we need to retire groups from being selected in the future, however there are open tickets that are currently assigned to these group...

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• Reshma Patel
• Created January 25, 2023 20:30
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom role permissions for ticket deletion and redaction

Perfect! Thanks for the info!

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• Reshma Patel
• Created January 10, 2023 18:32
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom role permissions for ticket deletion and redaction

So excited to hear this! How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles?

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• Reshma Patel
• Created January 10, 2023 17:25
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Advanced Search app - official feature request thread

I use the advance search tool often to run quick queries. It would be helpful if filters broke down agents and light agent roles instead of grouping them both under agents. It would also be nice if...

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• Reshma Patel
• Created January 06, 2023 18:52
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

I wouldn't need to know how many incidents are tied to a problem. I would need to ensure that every incident is tied to a problem. 

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• Reshma Patel
• Created August 18, 2022 15:51
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

100% need this. One of our goals is to increase the number of incidents linked to problem tickets so we can provide data to the engineering team. We have no way of knowing what incidents are linked...

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• Reshma Patel
• Created August 18, 2022 15:37
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Any new developments being made related to this? We would really like the ability to update closed tickets even if its limited to just admins or via api. This will help us from a data and analytics...

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• Reshma Patel
• Created August 18, 2022 15:20
• 1 vote

1. Agent guide
2. Ticket basics
3. Redacting ticket content in the Zendesk Agent Workspace

I would love it for some of my agents or team leads to be able to redact ticket info, however they should not have the ability to delete a ticket. Is there a way we can have redaction permissions n...

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• Reshma Patel
• Created August 03, 2022 12:53
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Team members page

Would love it if this could be exportable. Currently we are queuing the database to get this info. Would be nice if it included group membership as well. 

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• Reshma Patel
• Created August 03, 2022 12:32
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Hi Ashwin, thanks for the examples it really helps us come up with our own internal use cases. Quick question once the relationships are created then what? Will we be able to pull this into explore...

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• Reshma Patel
• Created April 29, 2022 15:21
• 1 vote