Reshma Patel
-
Total activity117
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes4
-
Subscriptions67
Comments
Recent activity by Reshma Patel-
For anyone else interested in getting a full ticket summary on all notes not just public comments - you can upvote here - AI - Ticket Summarization should also Summarize Internal Notes – Zendesk help
-
Tom Dupuche any update on this - We do have bulk manage groups on our roadmap towards the end of 2022. This feature will be in the user interface not a CSV.
-
Any updates on the csat being offered to Agents and Light Agents? That is the biggest limitation we have with Zendesk CSAT functionality, as our agents can also be customers since we provide intern...
-
Jake Bantz I would image it as a combined summary, although having it separate wouldn't be the worst thing. Thinking about the use case, if a ticket was escalated to a tier 2 agent, they would need...
-
Agree with the comments above in that having the option to enable this on all ticket comments would be extremely valuable. We would want our tier 2 reps to be able to get a quick summary of our age...
-
Do you have a visual of what the page with 30 views will look like after this change?
-
I agree with the above comments and have many concerns about this change. We were forced to migrate from Zendesk reporting to Explore, and now you are asking us to move to these new dashboards. We ...
-
Excited for this page to finally get updated! Will you allow any customizations? Looking at some of the initial screens I can already tell there will be too much data for features we do not use. Is...
-
Please work on performance improvements as well. What I have noticed is that the initial group load takes up to 35 seconds to load. (I timed it and the group only had 9 members in it. Once it loads...
-
Looks great. Couple of feedback items Would be nice if the columns were sortable (ie number of users per group so that we can remove empty groups) Would be nice if the listing page included a coun...