Alex C
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Total activity42
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Last activity
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Activity overview
Latest activity by Alex C-
Alex C commented,
Oh nice! I didn't think to use Dynamic Content like that. Fantastic. Thank you Dan R.!
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Alex C created a post,
How to add a link/button to an automated response that populates a field in the ticket?
AnsweredHas anyone ever created a link that populates a field in a ticket? Something like the CSAT rating emails that have the ratings right there in the message for requesters to click because of the {{sa...
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Alex C commented,
Hi Zsa Trias, yes, we want a tag to be added to a ticket 2 days after it was assigned to a specific group. So we can't use the condition for "hours since assigned" since that takes the first assign...
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Alex C created a post,
How to set a condition for a trigger for X days passed since ticket assigned to XYZ group
Hello, once again I come asking for help! I'm stuck in this configuration and hope you guys have already done something similar and can help me along. What we want to do: add a tag to a ticket that...
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Alex C commented,
Ahmed Zaid Lou Unbelievable. I think this is what the issue was. The trigger I was using to test assigns the ticket to a different group (which left it with no assignee). As I was testing back and ...
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Alex C commented,
Hi Lou! I can't remember if I had or not, so I just tested {{agent.email}} but it didn't work :( The trigger is working and firing and if I have something else in the text field, it wipes it clean....
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Alex C created a post,
What is the placeholder for ticket assignee when using Notify Active Webhook?
AnsweredI'm trying to populate a custom free text field with the ticket assignee's email but all the placeholders I'm trying do not work. At this point I'd be satisfied with anything pointing me to the ass...
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Alex C commented,
Oh! That actually solved my issue Dave Dyson, thank you! I just created a trigger to add a tag if ticket was updated, comment text included my keyword and if current user was an agent. Thank you fo...
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Alex C created a post,
How to search for keywords in agent comments
Hi! Does anyone know how to search through agent comments only? The Advanced Search doesn't work for this because it searches through absolutely everything in the ticket. We end up with too many fa...
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Alex C commented,
+1 About having more condition options using the Number field. I would have imagined that the main use case and selling point of this field would be the "less than/more than" conditions you could a...