Alex C
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Total activity35
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Last activity
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Activity overview
Latest activity by Alex C-
Alex C commented,
Ahmed Zaid Lou Unbelievable. I think this is what the issue was. The trigger I was using to test assigns the ticket to a different group (which left it with no assignee). As I was testing back and ...
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Alex C commented,
Hi Lou! I can't remember if I had or not, so I just tested {{agent.email}} but it didn't work :( The trigger is working and firing and if I have something else in the text field, it wipes it clean....
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Alex C created a post,
What is the placeholder for ticket assignee when using Notify Active Webhook?
AnsweredI'm trying to populate a custom free text field with the ticket assignee's email but all the placeholders I'm trying do not work. At this point I'd be satisfied with anything pointing me to the ass...
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Alex C commented,
Oh! That actually solved my issue Dave Dyson, thank you! I just created a trigger to add a tag if ticket was updated, comment text included my keyword and if current user was an agent. Thank you fo...
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Alex C created a post,
How to search for keywords in agent comments
Hi! Does anyone know how to search through agent comments only? The Advanced Search doesn't work for this because it searches through absolutely everything in the ticket. We end up with too many fa...
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Alex C commented,
+1 About having more condition options using the Number field. I would have imagined that the main use case and selling point of this field would be the "less than/more than" conditions you could a...
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Alex C commented,
Jacob Christensen! Not sure how I missed your message. Thank you for including that! I had done some digging in HTML > JSON conversion and came across the whole "escaping" characters. The article y...
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Alex C commented,
Lou yesssss!!!! That did it! Your credentials comment made me think of a time username+pw wasn't working, so I had used Username = {email}/token / Password = {API token}. And that fixed the error, ...
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Alex C commented,
Hi Lou! Thank you for that response! I see a light at the end of the tunnel! I tried it but I'm getting an "Error during transmission: HTTP client call failed" when testing, but I'll check with a d...
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Alex C created a post,
How to format a comment when using Notify active webhook action?
AnsweredI'm hoping someone on the community has successfully done this and can give me some tips! Objective: Using a trigger, we want to send automated messages to customers that include some text formatti...