Alex C
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Recent activity by Alex C-
How to set a condition for a trigger for X days passed since ticket assigned to XYZ group
Hello, once again I come asking for help! I'm stuck in this configuration and hope you guys have already done something similar and can help me along. What we want to do: add a tag to a ticket that...
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What is the placeholder for ticket assignee when using Notify Active Webhook?
AnsweredI'm trying to populate a custom free text field with the ticket assignee's email but all the placeholders I'm trying do not work. At this point I'd be satisfied with anything pointing me to the ass...
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How to search for keywords in agent comments
Hi! Does anyone know how to search through agent comments only? The Advanced Search doesn't work for this because it searches through absolutely everything in the ticket. We end up with too many fa...
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How to format a comment when using Notify active webhook action?
AnsweredI'm hoping someone on the community has successfully done this and can give me some tips! Objective: Using a trigger, we want to send automated messages to customers that include some text formatti...
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What is the "any ticket" placeholder (e.g. {{ticket.id}} ) that can be used for the update_many endpoint?
I am trying to set up a workflow where a tag comprised of the assignee's ID and rating is added to a ticket if the satisfaction rating changes. To create these custom tags I need to create a webhoo...