Recent searches


No recent searches

Mark McKelvey's Avatar

Mark McKelvey

Joined Apr 15, 2021

·

Last activity Oct 22, 2021

Following

0

Followers

0

Total activity

9

Votes

3

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Mark McKelvey

Mark McKelvey commented,

Community comment Feedback - Ticketing system (Support)

Another up-vote for this capability.  I agree with previous commenters that it isn't acceptable for a customer service organization to be unaware that the communication with the customer is failing.

View comment · Posted Jul 07, 2020 · Mark McKelvey

0

Followers

1

Vote

0

Comments


Mark McKelvey created a post,

Post Feedback - Voice (Talk)

If agents on a small team accidently leave themselves in "away" status for a long time, they can inadvertently keep customers waiting for a long time.  It would be desirable to have their status change from away to offline automatically after a time limit expires.

Posted Jun 12, 2020 · Mark McKelvey

3

Followers

4

Votes

2

Comments


Mark McKelvey commented,

Community comment Feedback - Voice (Talk)

We have been having this same debate internally.  The team in Europe feels that we need a shorter time while the team in the US want it longer.  If we could control it by number, it would enable us to optimize.

View comment · Posted Jun 12, 2020 · Mark McKelvey

0

Followers

0

Votes

0

Comments