Raman Kalia
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Total activity14
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Last activity
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Activity overview
Latest activity by Raman Kalia-
Raman Kalia commented,
Why can't a clone of light agent be a light agent but a paid license. I have created a clone of light agent and allowed it to access tickets organization wide. But, the moment I map a user to this ...
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Raman Kalia commented,
Hi, Indeed this thread would have helped many. I have also been able to send emails with varying footer (banners) based on ticket’s brand. While distinct footers successfully deliver to end users, ...
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Raman Kalia commented,
Hi, Adding my use case from the community post: Many organisations have contracted us and we are supposed to provide services to them. Service can only be rendered for the period of contract, which...
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Raman Kalia commented,
Web widget we have can search Zendesk articles based on credentials of the user who logged into our website. But it fails miserably in carrying the user's credentials when article is expanded from ...
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Raman Kalia created a post,
[ARCHIVED] Stop rating submission by link checkers / Anti-virus systems
Hi, There is a need to fix the vulnerability poised by the Zendesk ticket rating URL/page. An interceptor page can submit rating on user's behalf without user's consent. Rating is submitted for the...