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Hitesh Goenka
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Hitesh Goenka
Hitesh Goenka created a post,
When a ticket comes in, we acknowledge it and change the status from New to Open. So, we need to capture the date and time of this event. These 2 are custom ticket fields with the type as Date and Text respectively.
Right now, we are doing it manually. It will be great if this could be automated.
Posted Jun 10, 2020 · Hitesh Goenka
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Hitesh Goenka commented,
Any update on this?
We really need to exclude the merged tickets in Explore analytics. So, we may get unique tickets in the data.
View comment · Posted Jun 01, 2020 · Hitesh Goenka
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