
Hitesh Goenka
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Activity overview
Latest activity by Hitesh Goenka-
Hitesh Goenka created a post,
Automate the ticket field value for Date and Time
When a ticket comes in, we acknowledge it and change the status from New to Open. So, we need to capture the date and time of this event. These 2 are custom ticket fields with the type as Date and ...
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Hitesh Goenka commented,
Any update on this?We really need to exclude the merged tickets in Explore analytics. So, we may get unique tickets in the data.