Hitesh Goenka
-
Total activity4
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions2
Activity overview
Latest activity by Hitesh Goenka-
Hitesh Goenka created a post,
Automate the ticket field value for Date and Time
When a ticket comes in, we acknowledge it and change the status from New to Open. So, we need to capture the date and time of this event. These 2 are custom ticket fields with the type as Date and ...
-
Hitesh Goenka commented,
Any update on this?We really need to exclude the merged tickets in Explore analytics. So, we may get unique tickets in the data.