
Mateusz Stasinski
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Total activity73
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Last activity
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Activity overview
Latest activity by Mateusz Stasinski-
Mateusz Stasinski commented,
Is there a condition we can use to run automations only on tickets with reply from an agent or without such reply?
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Mateusz Stasinski commented,
Hello, And is it possible to add switch from 'Close tab' to 'Stay on ticket' as an action in macros?
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Mateusz Stasinski created a post,
No missed chat ticket for transferred chats
Hi, we offer service in 5 languages and chats are sometimes assigned to a wrong department. In this case we use transfer to department option.To spare customers frustration when they see that an ag...
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Mateusz Stasinski commented,
Hello, we want to do the same (apply macro automatically if newly created ticket match predefined information). Our workflow would be that when a ticket for call is created (we use Snapcall app) a ...