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Jason

Joined Apr 15, 2021

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Last activity Jan 25, 2024

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ACTIVITY OVERVIEW

Latest activity by Jason

Jason commented,

Community comment Q&A - Help center and community

Amy, that worked! Thank you very much.

View comment · Posted Jul 21, 2020 · Jason

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Jason commented,

Community comment Q&A - Help center and community

Thanks, Amy but I still don't see the html being rendered. Am I doing all the things I need to do? I put the js line in the script.js file:

$('category.description').html( $('category.description').text() );

Then just put tags in the plain text edit field for the category. I didn't change the CSS or anything else.

 

View comment · Posted May 13, 2020 · Jason

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Jason commented,

Community comment Q&A - Help center and community

I tried what has been suggested by placing the JS in the script file: 

 

Next, I tried adding some sample html in a category description. The text is not rendered as expected:

 

I also tried being more specific by using the desc_id as Karl suggested above but this didn't help in my case. Is there something else I need to do? I tested this in Chrome.

 

View comment · Posted May 13, 2020 · Jason

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Jason commented,

Community comment Discussion - Tips and best practices from the community

The tool did seem to work but it only downloads about 1/2 of our articles. I wonder if some criteria must be met before the file is generated? 

View comment · Posted May 10, 2016 · Jason

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Jason commented,

Community comment Q&A - Help center and community

@Diziana,

That worked for me. Thanks! 

Where do I go to learn how to do this kind of think on my own? How did you know what "#request-attachments-pool" is?

View comment · Posted Apr 18, 2016 · Jason

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Jason created a post,

Post Q&A - Help center and community

At the bottom of our "Submit a request" form in our Help Center is an automatic upload form for adding attachments. I would like to add a description similar to the description I've added to my other fields. The problem is, the Attachments field is not accessible in our Ticket Fields Admin Settings so I'm not able to add a description yet I am able to add one to all the other fields (i.e. Subject, etc). Below is an example showing our "Submit a request" form for context.


I looked at the HTML for our Help Center and found there is a template called "New Request Page" with a reference to "{{request_form}}" but I'm not sure how to access that or edit it. 

Posted Apr 15, 2016 · Jason

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Jason commented,

Community comment Q&A - Help center and community

@Wes - thank you! It worked exactly as you've shown. I really appreciate your help.

View comment · Posted Apr 12, 2016 · Jason

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Jason commented,

Community comment Q&A - Help center and community

@Wes - I upgraded to Pro and now I can see the labels! This is great except now the labels don't have spaces in between. Might you be able to give me a hint on how to add a space? Do I use the CSS word spacing property?

 

This is what I see after entering 2 labels "files" and "saving":

View comment · Posted Apr 08, 2016 · Jason

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Jason commented,

Community comment Q&A - Help center and community

Well, it looks like I am unable to add labels to my articles due to not having the Pro subscription. But thanks anyway for your help.

View comment · Posted Apr 07, 2016 · Jason

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Jason commented,

Community comment Q&A - Help center and community

Thank you @Wes for that information but can you please tell me what you mean by the "HTML tab"? I'm a bit of a newbie. Is that something I access via the theme editor?

Thanks!

View comment · Posted Apr 06, 2016 · Jason

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