Jason

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2. Zendesk Suite Q&A
3. Add HTML to the Category Description

Amy, that worked! Thank you very much.

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• Jason
• Created July 21, 2020 15:39
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1. Community
2. Zendesk Suite Q&A
3. Add HTML to the Category Description

Thanks, Amy but I still don't see the html being rendered. Am I doing all the things I need to do? I put the js line in the script.js file: $('category.description').html( $('category.description')...

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• Jason
• Created May 13, 2020 21:21
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2. Zendesk Suite Q&A
3. Add HTML to the Category Description

I tried what has been suggested by placing the JS in the script file:    Next, I tried adding some sample html in a category description. The text is not rendered as expected:   I also tried bein...

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• Jason
• Created May 13, 2020 19:08
• 0 votes

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2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

I just wanted to leave a quick note, saying that the app has been working great on our end. We have made it a part of our official support procedures. Thanks for pulling this together. Cheers

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• Jason
• Created August 22, 2016 15:57
• 0 votes

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2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

It works now. Thank you! This is exactly what we need.  I also look forward to the added capability of downloading the images too.

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• Jason
• Created May 11, 2016 15:21
• 0 votes

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2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Felix, Sorry I wasn't clear before. Yes, we have 2 categories in which all sections in there are set to only be viewed by agents and managers. We have another category where only 1 section among ot...

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• Jason
• Created May 10, 2016 16:03
• 0 votes

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2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Felix, subdomain is goldsim. I would say about half of our articles are "agent-only" but I checked the downloaded articles and found that they included both public and agent-only articles so I know...

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• Jason
• Created May 10, 2016 15:43
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2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

I have 148 articles, 20 of which are in draft. Any chance this could also pull the image files down as well? If we lost the content, this app would save our text but not the images.  And thanks for...

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• Jason
• Created May 10, 2016 15:23
• 0 votes

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2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

The tool did seem to work but it only downloads about 1/2 of our articles. I wonder if some criteria must be met before the file is generated? 

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• Jason
• Created May 10, 2016 15:08
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2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

@Diziana, That worked for me. Thanks!  Where do I go to learn how to do this kind of think on my own? How did you know what "#request-attachments-pool" is?

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• Jason
• Created April 18, 2016 14:47
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