Sara Gardinier
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Total activity20
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Last activity
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Activity overview
Latest activity by Sara Gardinier-
Sara Gardinier commented,
Hi Katie, it appears your link to https://support.zendesk.com/hc/en-us/community/posts/360039258514-Article-Body-Templates is no longer valid.
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Sara Gardinier commented,
Hi all, Any movement on this? We have a need for using templates outside the knowledge capture app as well. We plan on having several articles with the same structure and these are articles that we...
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Sara Gardinier commented,
Is there any update to the feature request of being able to export a csv (especially one that contains url links) for articles? I'm truly bewildered that this is not built-in functionality. I don't...
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Sara Gardinier commented,
Agreed with Matt. We have views that we only need active at certain times of the year. It would be great if they were auto hidden if there were not any tickets in those views.
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Sara Gardinier commented,
The reports I am looking to generate would include data on which articles are being accessed by agents via search, if that helps. Basically, I want something that says:Agent A searched for ______ (...
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Sara Gardinier commented,
Another vote for this functionality within drillthrough! Clickable links is fine from the query, but I truly believe this should just be native functionality when using drillthrough. It seems count...
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Sara Gardinier commented,
Agreed, I would love to have this more drilled down level of reporting for Agent SLA vs Ticket SLA.