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Sharma

Joined Apr 15, 2021

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Last activity Mar 11, 2024

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ACTIVITY OVERVIEW

Latest activity by Sharma

Sharma commented,

CommentSetting up Agent Workspace

Thanks, Lisa. I reached out to Customer Support.

View comment · Posted Mar 11, 2024 · Sharma

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Sharma commented,

CommentSetting up Agent Workspace

Typing in the public reply area sends out the message to the user. We don't want that yet without creating a ticket to begin with (that's how it has been working in the current (old) UI). It won't allow me to switch to Private notes too. In fact, Private notes won't even show up.

View comment · Posted Mar 11, 2024 · Sharma

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Sharma commented,

CommentSetting up Agent Workspace

Thanks, Lisa. I will reach out to customer support but just to let you know. 

Here is the screenshot of where a Description can be entered when creating a ticket using the old UI. All fields are editable

Here is the screenshot of the new UI. No place to enter a description. And, to make matters worse, it won't allow me to save the ticket because it is asking for a description.

View comment · Posted Mar 11, 2024 · Sharma

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Sharma commented,

CommentSetting up Agent Workspace

Lisa Kelly, do you have an answer to the question I asked?

View comment · Posted Mar 11, 2024 · Sharma

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Sharma commented,

CommentSetting up Agent Workspace

Zendesk,

In the new UI, how does one enter Description? We create tickets on behalf of our customers and communicate with them via email support. In the current UI, it allows me to do so but in the new UI, the Description doesn't allow any inputs. Can you please explain how to add a description for the ticket?

View comment · Posted Mar 07, 2024 · Sharma

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Sharma commented,

Community comment Q&A - Help center and community

Thank you so much, Irfa! That worked very well. :)

View comment · Posted Nov 08, 2022 · Sharma

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Sharma commented,

Community comment Q&A - Help center and community

Thank you so very much, Brett! It worked like a charm :)

View comment · Posted Nov 08, 2022 · Sharma

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Sharma created a post,

Post Q&A - Help center and community

I would like to disable to "Submit a request that shows at the bottom of any knowledge base article.

Posted Nov 05, 2022 · Sharma

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Sharma created a post,

Post Q&A - Help center and community

I would like to disable the "Search" field in a particular brand. Is this possible? 

Posted Nov 05, 2022 · Sharma

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