Ron de Vries

1. Community
2. Feedback - Ticketing System (Support)
3. Internal notes not emailed to Light Agent requesters

Hi, Any news on this?

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• Ron de Vries
• Created August 01, 2022 11:22
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Hi Brett Bowser Got it, and it hit our account today. Thanks! 

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• Ron de Vries
• Created July 26, 2022 17:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Support should include a bell icon that provides a quick overview of unread @mentions

Hi,  This would be great! And as Darren Bell mentions: Zendesk already has this in their own Help Centre. Would be great if this could be made available for their customers as well.   

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• Ron de Vries
• Created July 13, 2022 06:56
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Hi Alina Wright,  Any update on the GA?  Thanks!

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• Ron de Vries
• Created July 01, 2022 08:26
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Hi,  Any updates regarding this feature? Got some questions from my team as well. Lot of attachments are uploaded in our articles and contain relevant information. Would be nice to have search also...

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• Ron de Vries
• Created June 01, 2022 08:15
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Make following of a section be inherited by the subsections

Hi Kasper Sørensen Looking for the same feature as well. If you have any updates I'd be happy to know them.  Thanks.   

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• Ron de Vries
• Created February 28, 2022 14:35
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Adding labels (e.g. tags) to posts

Hi Kasper Sørensen Q1 is half way done, any updates you can share about this? :)  Thanks!  Regards, Ron 

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• Ron de Vries
• Created February 22, 2022 13:13
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. @mention and followers do not load, forced @mention does not trigger an email notification

Hi Cheeny Aban A ticket was created already #10045635 but advice was to clear cookies. I'll add this post to that request.  Regards, Ron

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• Ron de Vries
• Created February 13, 2022 22:14
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Using side conversation child tickets

Hi Toby Sterrett I read that Light agents cannot create, send, or be assigned side conversation child tickets. However I am able to pick our light-agents in the ticket to option in the pop-up. As y...

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• Ron de Vries
• Created February 09, 2022 09:58
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. @mention and followers do not load, forced @mention does not trigger an email notification

Hi Cheeny Aban,  A colleague of mine is also experiencing this. Is there any solution already or is root problem which causes this known?  Regards, Ron

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• Ron de Vries
• Created February 08, 2022 14:31
• 0 votes