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Bjørn Hildgaard Andersen

Joined Apr 15, 2021

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Last activity Feb 20, 2024

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Latest activity by Bjørn Hildgaard Andersen

Bjørn Hildgaard Andersen commented,

CommentTicket management

We are using Zendesk for several purposes. One is to catch virus alerts from defender-noreply@microsoft.com. But those tickets are being suspended immediately. I have made a trigger, adding at tag to the tickets and assign them to a group. But that dosent help. Is there a way to avoid ticket suspension for tickets received from a particularly email adresse? 

View comment · Posted Feb 20, 2024 · Bjørn Hildgaard Andersen

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Bjørn Hildgaard Andersen commented,

Community comment Feedback - Ticketing system (Support)

This post is almost 3 years old. As far as i can se, it's stil not possible to ad a public or privat comment by trigger. This could be very usefull, both on new and open tickets.

View comment · Posted Apr 28, 2016 · Bjørn Hildgaard Andersen

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