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長谷川 真希's Avatar

長谷川 真希

Joined Apr 15, 2021

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Last activity Aug 27, 2024

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Latest activity by 長谷川 真希

長谷川 真希 commented,

Community comment Feedback - Help Center (Guide)

I found the document below is already public.

Read the detailed post and learn how to use it: Easily Make Your Zendesk Help Center Dropdown Fields Searchable

 

But we're using nested dropdown fields, so waiting for update in early October :)

View comment · Posted Aug 27, 2024 · 長谷川 真希

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長谷川 真希 commented,

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Thanks, Shawna!

View comment · Posted May 31, 2024 · 長谷川 真希

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長谷川 真希 created a post,

Post Feedback - Admin Center

We need to notify agents lots of things like “we sent the customer remind email by another automation”, “you should contact customer now because it past 1 business day after previous contact” etc.

But currently there's no options to add "insert private comments" to automations action, so we'd like Zendesk to add this option.

Posted May 30, 2024 · 長谷川 真希

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長谷川 真希 commented,

CommentHelp Centerのナレッジベースの使い方

このページの日本語のタイトルが「ナッレジベース」になっています。

View comment · Posted Mar 31, 2021 · 長谷川 真希

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長谷川 真希 commented,

Community comment Feedback - Reporting and analytics (Explore)

I see. I'll try that next time.

Thank you Noda san!

View comment · Posted Jan 30, 2020 · 長谷川 真希

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長谷川 真希 commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi there,

I had trouble making this metric because we use Japanese as our default language in Zendesk, and the metric is on the picture (can't copy and paste). So I share the formula for the ppl who are in the same situation.

Zendesk の言語が日本語の場合、ここで紹介されている測定基準を編集する必要があり、Zendesk サポートから正しく設定できる方法を教えてもらったので共有します。

IF([変更 - フィールド名] = "satisfaction_score" AND 
([変更 - 新しい値] = "good" OR
[変更 - 新しい値] = "bad")) THEN
[チケットID]
ENDIF

View comment · Posted Jan 29, 2020 · 長谷川 真希

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