Kristin Bouveng
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Last activity
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Activity overview
Latest activity by Kristin Bouveng-
Kristin Bouveng commented,
This article is great, however you might want to look at the order of the bullet points where you're listing the conditions/actions as they seem to be in the wrong order: Create a trigger with ...
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Kristin Bouveng commented,
Agree on this - it's such a shame you can't change the height of the value, or make it 'responsive' so it automatically makes all values fit on the screen without having to change the size manually...
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Kristin Bouveng commented,
We have just enabled Agent Workspace in our instance and this has by far been the biggest piece of feedback from all our agents. Are there plans to change from showing requester name to Subject ti...
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Kristin Bouveng commented,
I can't find a metric in the SLA dataset for Next Reply Time. How do I report on this?
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Kristin Bouveng created a post,
If an agent has an API token, can they only get agent level data?
We have some data analysts who are doing some analysis and pulling data from API, but would we have to upgrade their role to Admins in order for them to pull ticket field data? Or can they stay no...
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Kristin Bouveng commented,
When a user is in the Knowledge Center, does it automatically serve the language based on their user's default language? Or will it only change if they choose a different language from the dropdown...
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Kristin Bouveng commented,
Thank you Giuseppe, that worked! Could be a good idea to add the link to the article you just shared in this article where it mentions arrows.
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Kristin Bouveng commented,
I want to use the arrow function in a table, which displays number of tickets solved per assignee (on rows), broken down by month (columns). The arrows are only showing = or green, but there are c...
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Kristin Bouveng commented,
100% agree this is needed
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Kristin Bouveng commented,
Another use case for combining datasets: We are interested in measuring First Reply Time per agent, which isn't accurate using Support: Tickets dataset, as a lot of our tickets are first handled by...