Kristin Bouveng
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Recent activity by Kristin Bouveng-
I can't find a metric in the SLA dataset for Next Reply Time. How do I report on this?
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When a user is in the Knowledge Center, does it automatically serve the language based on their user's default language? Or will it only change if they choose a different language from the dropdown...
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Thank you Giuseppe, that worked! Could be a good idea to add the link to the article you just shared in this article where it mentions arrows.
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I want to use the arrow function in a table, which displays number of tickets solved per assignee (on rows), broken down by month (columns). The arrows are only showing = or green, but there are c...
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@... Are you using Median? If so, switch to Average - that should probably fix it.
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@... Although you are using the same metrics, the displayed values work a little different when you have an aggregation of AVG data (like you have in the last table). The top 2 reports you've displ...
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100% agree this is needed
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Another use case for combining datasets: We are interested in measuring First Reply Time per agent, which isn't accurate using Support: Tickets dataset, as a lot of our tickets are first handled by...
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I have struggled lots recently with trying to find ways to order columns, spending far too much time on trying to sort tables. It's beyond me how Explore have so many advanced calculations and mani...